philps的卓越品質(zhì)管理培訓(xùn)教材(文件)
【正文】 %) Perception data 7a (75%) Perception data 8a (25%) Perception data 9a (50%) Key Performance Outes 6b (25%) Performance Indicators 7b (25%) Performance Indicators 8b (75%) Performance Indicators 9b (50%) Key Performance Indicators PBE Award ? Decision ? The CEO of the PD nominates ? The President grants the award ? Levels ? Bronze 500 points ? Silver 600 points ? Gold 700 points ? Celebration ? PD anizes ? CQB provides the trophy Scoring Dimensions Results Approaches that deliver the results Deployment of the approaches Assessment and Review of the approaches Dimensions of Results ? Excellence ? Positive trends ? Continuous good performance ? Achievement of targets ? Performance against benchmarks ? Negative trends are understood and addressed ? Ability to sustain the performance ? Scope ? All relevant areas ? Presented pletely ? Relevance and link to enablers understood and proven R Excellence of Results ? The existence of positive trends and /or sustained good performance ? Whether targets are set and achieved ? Comparisons with external anisations including “best in class” being undertaken ? The visibility of results caused by approach Scope of Results The extent to which … ? … the results cover all relevant areas of the anisation ? … a full range of results, relevant to the criterion, are presented ? … the relevance of the results presented is understood Dimensions of Enablers ? Is the Approach … ? Supporting the business policy ? Focused on stakeholder needs ? Sustainable, innovative, flexible ? Is the Deployment of the approach … ? Implemented across the anization ? Implemented to its full capacity ? Understood amp。 priority of the measures ? Segmentation of results to show differences in performance Requirements Measures Consistency with key processes and resources (as defined in criteria 2, 4 amp。 priority of the measures ? Segmentation of results to show differences in performance Requirements What the anization achieves in satisfying its people 8. Society results Consistency with policy amp。 loyalty with respect to the anisations products, services amp。 expectations Meeting customers needs 5a Process management Systematically determine, design amp。delivering products amp。 Resources Alignment with criterion 2 policy amp。 technologies. Technology 4e Information amp。 criterion 5 processes 4a Partnerships Developing and managing partnership relationships with suppliers, strategic partners, and others for extra gain and achievement. External 4b Finances Using your financial assets amp。 dialogue People amp。 career progression People’s petency amp。 empowered Individuals amp。 creativity Fact based 2d The strategy is effectively deployed Policy amp。 vision 2a The strategy addresses stakeholders needs The strategy is geared on the needs amp。 Resources (90 Points) 1. Leadership 1a Visible mitment and involvement Leaders demonstrate the standards of behaviour and are role models for a culture of excellence Role Model 1b Structure for excellence Leaders continuously improve the management system. 1d Motivate amp。 Strategy (80 Points) Partnerships amp。 others External involvement How leaders support the achievement of excellence 2. Strategy How the anisation deploys its strategy Consistency with criteria parts 1a, 1b, 1c and the values amp。 effectiveness of the strategy Oriented towards stakeholders 2b The strategy is based on measurements and knowledge The strategy is based on performance measurement, research, learning amp。 strategy 3c People are involved amp。 plans on managing people resource 3b Recruitment, training amp。 cared for How health, safety, environment issues are managed and benefits packages are determined The right people with mitment 3d Communication am
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