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【導(dǎo)讀】G?E?customer.PHASE2:Education. PHASE6:Deployment. PHASE7:CustomerGo-Live. Plan. Do. Check. Act. “Plan,Do,Check,Act”isatthecoreof. 1.2.Do3.BusinessManager. SupportSales. Pre-Sales. AccountManager. ProjectApproach. ROIStudy. InitialEarnedValue. InitialResource. StatementofWork. PartnerAgreements. From. 1Month(orless). To. 6Monthsorlonger. Dependsupon...NumberofSites. and. Num
【正文】 企業(yè)通用業(yè)頻道 44 Copyright 169。 20202020 Infor Global Solutions Key Deliverables PHASE 7: Customer GoLive ? Production CutOver ? GoLive ? Post GoLive Support 企業(yè)通用業(yè)頻道 45 Copyright 169。 20202020 Infor Global Solutions PHASE 7: Customer GoLive ? From ? 1 Month ? 1 Week Production Cutover and GoLive ? 23 Weeks Post GoLive support ? To ? 2 Months (or more) ? Depends upon... ? Physical Inventory ? Resource Availability ? Number and Complexity of FBRs ? …and ? System Integration Complexity ? Partner Involvement ? Customer Constraints ? Number of Sites ? Operational Complexity ? Customer Skill Level Timeframe and Estimating Factors 企業(yè)通用業(yè)頻道 46 Copyright 169。 20202020 Infor Global Solutions PHASE 7: Customer GoLive ? Phase 7 Depends Upon Phase 6 For: ? Production Cutover Checklist ? Golive Checklist ? Trained Users and System Administrators Major Dependencies ? Phase 7 Depends Upon All Other Phases for Successful Golive! 企業(yè)通用業(yè)頻道 47 Copyright 169。 20202020 Infor Global Solutions PHASE 7: Customer GoLive ? Infor and Customer Technical and Operational Staff ? Production CutOver ? Provide GoLive Support ? Business Manager, Customer Sponsor, Infor and Customer Project Managers ? Confirm pletion of GoLive checklist ? Determine Go or NoGo Resources 企業(yè)通用業(yè)頻道 48 Copyright 169。 20202020 Infor Global Solutions Objective To establish customer support infrastructure and transition the project to Infor Worldwide Customer Support. PHASE 8: Project Closure and Support Transition 企業(yè)通用業(yè)頻道 49 Copyright 169。 20202020 Infor Global Solutions Key Deliverables PHASE 8: Project Closure and Support Transition ? Customer Support Transition ? Customer Support Infrastructure 企業(yè)通用業(yè)頻道 50 Copyright 169。 20202020 Infor Global Solutions PHASE 8: Project Closure and Support Transition ? From ? 2 Weeks ? To ? 4 Weeks ? Depends upon... ? Resource Availability ? Number and Complexity of FBRs ? …and ? System Integration Complexity ? Partner Involvement ? Customer Constraints ? Number of Sites ? Operational Complexity Timeframe and Estimating Factors 企業(yè)通用業(yè)頻道 51 Copyright 169。 20202020 Infor Global Solutions PHASE 8: Project Closure and Support Transition ? Customer Support Transition Depends Upon: ? Successful Golive ? Agreed Upon Issue Resolution Plan Major Dependencies 企業(yè)通用業(yè)頻道 52 Copyright 169。 20202020 Infor Global Solutions PHASE 8: Project Closure and Support Transition ? Infor and Customer Project Managers ? Define Issue Resolution Plan ? Transition to Customer Support (with the Support Manager) ? Communicate the Go Live ? Schedule Post Implementation Assessment ? Archive Project Documentation ? Infor Technical Lead and Project Manager ? Archive Source Code ? Update Solution Center FBR Repository ? Review FBRs for Inclusion in the Base Application (With Ramp。D) Resources 企業(yè)通用業(yè)頻道 53 Copyright 169。 20202020 Infor Global Solutions Objective To assess the results of the implementation and remend additional improvements. PHASE 9: PostImplementation Assessment 企業(yè)通用業(yè)頻道 54 Copyright 169。 20202020 Infor Global Solutions Key Deliverables PHASE 9: PostImplementation Assessment ? Operational Performance Evaluation ? Earned Value Assessment ? Database and System Performance Evaluation ? Customer Feedback and Quality Assurance 企業(yè)通用業(yè)頻道 55 Copyright 169。 20202020 Infor Global Solutions PHASE 9: PostImplementation Assessment ? From ? 1 Week ? To ? 1 Month ? Depends upon... ? Complexity of Earned Value Assessment ? Resource Availability ? …and ? Partner Involvement ? Customer Constraints ? Number of Sites ? Operational Complexity Timeframe and Estimating Factors 企業(yè)通用業(yè)頻道 56 Copyright 169。 20202020 Infor Global Solutions PHASE 9: PostImplementation Assessment ? Phase 9 Depends Upon the Following From Other Phases: ? ROI and Earned Value Release Plan (Phase 0) ? Benchmarks and Performance Metrics (Phase 3) Major Dependencies ? Phase 9 must be Scheduled during Phase 8 企業(yè)通用業(yè)頻道 57 Copyright 169。 20202020 Infor Global Solutions PHASE 9: PostImplementation Assessment ? Operational Consultant ? Perform Operational Performance Review ? Create Operational Improvement Remendations ? Infor and Customer Project Manager ? Perform Earned Value Assessment ? Define/Revise Future Earned Value Releases ? Create Value Improvement Remendations ? Document Lessons learned and Customer Feedback ? CoreTech DBA ? Perform Database and System Performance Review ? Define Future DB and System Performance Requirements and Impact ? Create Performance Enhancement Remendations Resources
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