【正文】 業(yè)頻道 30 Copyright 169。 Review Business Narrative and Provide Feedback ? Infor and Customer Operational Consultants/Leads ? Create FBRs and Revise Business Narrative ? Update Training Requirements and Create Translation Req. ? Infor and Customer Project Manager ? Revise Project Plan, Budget, and Scope Documents ? Infor Development Managers ? Estimate FBRs ? Create Development Plans ? Business Manager, Customer Sponsor, Executive Sponsor ? Review and Approve the Business Review Packet Resources 企業(yè)通用業(yè)頻道 31 Copyright 169。 20202020 Infor Global Solutions Objective To plete all operational and technical preparation for deploying the application(s) and the new business processes. This includes design, development, testing, writing Standard Operating Procedures, and site preparation. PHASE 5: Design amp。 20202020 Infor Global Solutions Key Deliverables PHASE 5: Design amp。 20202020 Infor Global Solutions PHASE 5: Design amp。 20202020 Infor Global Solutions PHASE 5: Design amp。 20202020 Infor Global Solutions PHASE 5: Design amp。 20202020 Infor Global Solutions Objective To install and test the production and nonproduction environments. To plete all site preparation, IT, change management and training deliverables in preparation for the golive. PHASE 6: Deployment 企業(yè)通用業(yè)頻道 38 Copyright 169。 20202020 Infor Global Solutions PHASE 6: Deployment ? From ? 1 Month ? To ? 2 Months (or more) ? Depends upon... ? Resource Availability ? Number/Complexity of FBRs ? System Integration Complexity ? Language Translation ? Number of Sites ? Operational Complexity ? Partner Involvement ? Customer Constraints ? …and ? Number of Operational/ System Gaps ? Acceptance Testing Requirements ? System ? Integration ? Volume ? Site Preparation, Change Management, and IT Plan InterDependencies Timeframe and Estimating Factors 企業(yè)通用業(yè)頻道 40 Copyright 169。 20202020 Infor Global Solutions PHASE 6: Deployment ? Infor and Customer Project Managers ? Validate Change Management, IT and SitePreparation Deliverables ? Infor Technical, Integration and Operational Staff ? TrainTrainers and System Administrators ? Support User Acceptance Testing/ Resolve Issues ? Customer Operational and Technical Leads ? Train EndUsers ? Execute User Acceptance Test ? Infor and Customer Technical and Operational Staff ? Create and Configure Production and NonProduction Environments ? Conduct Operational Test Run (Optional) Resources 企業(yè)通用業(yè)頻道 42 Copyright 169。 20202020 Infor Global Solutions Objective To execute the production CutOver to the new system and operating procedures. To provide support to ensure a smooth transition. PHASE 7: Customer GoLive 企業(yè)通用業(yè)頻道 44 Copyright 169。 20202020 Infor Global Solutions PHASE 7: Customer GoLive ? From ? 1 Month ? 1 Week Production Cutover and GoLive ? 23 Weeks Post GoLive support ? To ? 2 Months (or more) ? Depends upon... ? Physical Inventory ? Resource Availability ? Number and Complexity of FBRs ? …and ? System Integration Complexity ? Partner Involvement ? Customer Constraints ? Number of Sites ? Operational Complexity ? Customer Skill Level Timeframe and Estimating Factors 企業(yè)通用業(yè)頻道 46 Copyright 169。 20202020 Infor Global Solutions PHASE 7: Customer GoLive ? Infor and Customer Technical and Operational Staff ? Production CutOver ? Provide GoLive Support ? Business Manager, Customer Sponsor, Infor and Customer Project Managers ? Confirm pletion of GoLive checklist ? Determine Go or NoGo Resources 企業(yè)通用業(yè)頻道 48 Copyright 169。 20202020 Infor Global Solutions Key Deliverables PHASE 8: Project Closure and Support Transition ? Customer Support Transition ? Customer Support Infrastructure 企業(yè)通用業(yè)頻道 50 Copyright 169。 20202020 Infor Global Solutions PHASE 8: Project Closure and Support Transition ? Customer Support Transition Depends Upon: ? Successful Golive ? Agreed Upon Issue Resolution Plan Major Dependencies 企業(yè)通用業(yè)頻道 52 Copyright 169。D) Resources 企業(yè)通用業(yè)頻道 53 Copyright 169。 20202020 Infor Global Solutions Key Deliverables PHASE 9: PostImplementation Assessment ? Operational Performance Evaluation ? Earned Value Assessment ? Database and System Performance Evaluation ? Customer Feedback and Quality Assurance 企業(yè)通用業(yè)頻道 55 Copyright 169。 20202020 Infor Global Solutions PHASE 9: PostImplementation Assessment ? Phase 9 Depends Upon the Following From Other Phases: ? ROI and Earned Value Release Plan (Phase 0) ? Benchmarks and Performance Metrics (Phase 3) Major Dependencies ? Phase 9 must be Scheduled during Phase 8 企業(yè)通用業(yè)頻道 57 Copyright 169