【正文】 GoLive 9: Post Implementation Assessment Earned Value Release 1 Start Earned Value Release 2 READINESS REVIEW DELIVERY 8: Project Closure and Support Transition 1. Plan 2. Do 3. Check 4. Act 企業(yè)通用業(yè)頻道 6 Copyright 169。 20202020 Infor Global Solutions PHASE 0: Business Development Support ? From ? 1 Month (or less) ? To ? 6 Months or longer ? Depends upon... ? Duration of Sales Cycle ? Number of Sites ? Operational Complexity ? Geographical Location ? …and ? Number of Earned Value Releases ? Partner Involvement ? Contracts and Negotiation ? Customer Constraints ? Resource Availability Timeframe and Estimating Factors 企業(yè)通用業(yè)頻道 10 Copyright 169。 20202020 Infor Global Solutions PHASE 1: Project Initiation ? All Phases depend upon Phase 1 for: ? Customer Project Guidelines ? The Implementation, Change Management, Site Preparation, and IT Plans Major Dependencies ? …and ? Resource Commitments, Mobilization and Expectations ? A Solid Project Kickoff 企業(yè)通用業(yè)頻道 14 Copyright 169。 20202020 Infor Global Solutions PHASE 2: Education ? Education Needs Analysis ? Training Program and Plan ? Infor University Education ? ThirdParty Education Key Deliverables 企業(yè)通用業(yè)頻道 18 Copyright 169。 20202020 Infor Global Solutions PHASE 3: Information Gathering Objective To gather operational information about the customer, create benchmarks, and create detailed remendations for deployment. 企業(yè)通用業(yè)頻道 22 Copyright 169。 20202020 Infor Global Solutions PHASE 3: Information Gathering ? Phase 3 depends upon the deliverables of Phases 0 and 1 Major Dependencies ? Phase 3 depends upon Phase 2 for: ? Training Requirements, Program, and Plan ? Educated Customer Resources will assist in: ? Information Gathering ? Defining Required Operational and Application Changes ? Defining Integration Requirements, Mapping, and Approach ? Defining Deployment Remendations 企業(yè)通用業(yè)頻道 26 Copyright 169。 20202020 Infor Global Solutions PHASE 4: Business Review Summit ? Phase 4 Depends Upon Phase 3 for the Business Narrative Including: ? Current and Endstate Processes ? Required Operational and Application Changes ? Integration Requirements and Technical Approach Major Dependencies ? …and ? Deployment Approaches ? Remended Application Config. ? Site Preparation Requirements ? Remended Hardware Solutions ? Project Impact Assessment ? Phases 58 Depend Upon Phase 4 for Stakeholder Agreement on the Above and ? Functional Business Requirements ? Development, Language and Training Plans 企業(yè)通用業(yè)頻道 30 Copyright 169。 20202020 Infor Global Solutions Objective To plete all operational and technical preparation for deploying the application(s) and the new business processes. This includes design, development, testing, writing Standard Operating Procedures, and site preparation. PHASE 5: Design amp。 20202020 Infor Global Solutions PHASE 5: Design amp。 20202020 Infor Global Solutions PHASE 5: Design amp。 20202020 Infor Global Solutions PHASE 6: Deployment ? From ? 1 Month ? To ? 2 Months (or more) ? Depends upon... ? Resource Availability ? Number/Complexity of FBRs ? System Integration Complexity ? Language Translation ? Number of Sites ? Operational Complexity ? Partner Involvement ? Customer Constraints ? …and ? Number of Operational/ System Gaps ? Acceptance Testing Requirements ? System ? Integration ? Volume ? Site Preparation, Change Management, and IT Plan InterDependencies Timeframe and Estimating Factors 企業(yè)通用業(yè)頻道 40 Copyright 169。 20202020 Infor Global Solutions Objective To execute the production CutOver to the new system and operating procedures. To provide support to ensure a smooth transition. PHASE 7: Customer GoLive 企業(yè)通用業(yè)頻道 44 Copyright 169。 20202020 Infor Global Solutions PHASE 7: Customer GoLive ? Infor and Customer Technical and Operational Staff ? Production CutOver ? Provide GoLive Support ? Business Manager, Customer Sponsor, Infor and Customer Project Managers ? Confirm pletion of GoLive checklist ? Determine Go or NoGo Resources 企業(yè)通用業(yè)頻道 48 Copyright 169。 20202020 Infor Global Solutions PHASE 8: Project Closure and Support Transition ? Customer Support Transition Depends Upon: ? Successful Golive ? Agreed Upon Issue Resolution Plan Major Dependencies 企業(yè)通用業(yè)頻道 52 Copyright 169。 20202020 Infor Global Solutions Key Deliverables PHASE 9: PostImplementation Assessment ? Operational Performance Evaluation ? Earned Value Assessment ? Database and System Performance Evaluation ? Customer Feedback and Quality Assurance 企業(yè)通用業(yè)頻道 55 Copyright 169