【正文】 20202020 Infor Global Solutions Key Deliverables PHASE 9: PostImplementation Assessment ? Operational Performance Evaluation ? Earned Value Assessment ? Database and System Performance Evaluation ? Customer Feedback and Quality Assurance 企業(yè)通用業(yè)頻道 55 Copyright 169。 20202020 Infor Global Solutions PHASE 7: Customer GoLive ? Infor and Customer Technical and Operational Staff ? Production CutOver ? Provide GoLive Support ? Business Manager, Customer Sponsor, Infor and Customer Project Managers ? Confirm pletion of GoLive checklist ? Determine Go or NoGo Resources 企業(yè)通用業(yè)頻道 48 Copyright 169。 20202020 Infor Global Solutions PHASE 6: Deployment ? From ? 1 Month ? To ? 2 Months (or more) ? Depends upon... ? Resource Availability ? Number/Complexity of FBRs ? System Integration Complexity ? Language Translation ? Number of Sites ? Operational Complexity ? Partner Involvement ? Customer Constraints ? …and ? Number of Operational/ System Gaps ? Acceptance Testing Requirements ? System ? Integration ? Volume ? Site Preparation, Change Management, and IT Plan InterDependencies Timeframe and Estimating Factors 企業(yè)通用業(yè)頻道 40 Copyright 169。 20202020 Infor Global Solutions PHASE 5: Design amp。 20202020 Infor Global Solutions PHASE 4: Business Review Summit ? Phase 4 Depends Upon Phase 3 for the Business Narrative Including: ? Current and Endstate Processes ? Required Operational and Application Changes ? Integration Requirements and Technical Approach Major Dependencies ? …and ? Deployment Approaches ? Remended Application Config. ? Site Preparation Requirements ? Remended Hardware Solutions ? Project Impact Assessment ? Phases 58 Depend Upon Phase 4 for Stakeholder Agreement on the Above and ? Functional Business Requirements ? Development, Language and Training Plans 企業(yè)通用業(yè)頻道 30 Copyright 169。 20202020 Infor Global Solutions PHASE 3: Information Gathering Objective To gather operational information about the customer, create benchmarks, and create detailed remendations for deployment. 企業(yè)通用業(yè)頻道 22 Copyright 169。 20202020 Infor Global Solutions PHASE 1: Project Initiation ? All Phases depend upon Phase 1 for: ? Customer Project Guidelines ? The Implementation, Change Management, Site Preparation, and IT Plans Major Dependencies ? …and ? Resource Commitments, Mobilization and Expectations ? A Solid Project Kickoff 企業(yè)通用業(yè)頻道 14 Copyright 169。 20202020 Infor Global Solutions How Does GEM Relate 0: Business Development Support 1: Project Initiation 2: Education 3: Information Gathering 4: Business Review Summit READINESS REVIEW DELIVERY 5: Design and Development 6: Deployment 7: Customer GoLive 9: Post Implementation Assessment Earned Value Release 1 Start Earned Value Release 2 READINESS REVIEW DELIVERY 8: Project Closure and Support Transition 1. Plan 2. Do 3. Check 4. Act 企業(yè)通用業(yè)頻道 6 Copyright 169。 20202020 Infor Global Solutions What is GEM ? G ? E ? M Global Execution Methodology A. Infor’s system of methods and principles for Professional Services B. Infor’s consistent process for acplishing successful system implementation and transition overandover again for every customer. 企業(yè)通用業(yè)頻道 3 Copyright 169。 20202020 Infor Global Solutions PHASE 0: Business Development Support ? All Phases are dependent upon Phase 0 for: ? Customer Requirements and FitGap Analysis ? The Project Approach Major Dependencies ? …and ? Initial Earned Value Release Estimate and Plan ? Phase estimates ? Preliminary Risk Management ? Partner Coordination and Integration (optional) ? Initial Resource Schedule ? Contracts, Agreements and Statement of Work 企業(yè)通用業(yè)頻道 11 Copyright 169。 20202020 Infor Global Solutions PHASE 2: Education ? Infor and Customer Project Managers, Technical and Operational Leads ? Develop Training Requirements, Program and Plan ? Infor University ? Assist in Developing Training Program ? Provide Education ? Customer Technical and Operational Staff ? Complete Educational Needs Analysis Surveys ? Attend Technical and Operational Education Courses Resources 企業(yè)通用業(yè)頻道 19 Copyright 169。 20202020 Infor Global Solutions PHASE 4: Business Review Summit Objective To gain consensus on the future state business model including operating procedures, system use, deployment and cutover approach. 企業(yè)通用業(yè)頻道 27 Copyright 169。 Development 企業(yè)通用業(yè)頻道 33 Copyright 169。 Development ? Infor Technical, Integration and Operational Staff ? Create a “productionlike” Development Environment w/ Data ? Develop System, Integration and Volume/Stress Test Sc