貝恩bain咨詢(xún)公司的知識(shí)管理-全英文(ppt30)-知識(shí)管理-資料下載頁(yè)
2025-08-08 13:12本頁(yè)面
【導(dǎo)讀】EachManagementTool?”。Alean,value-addedKMteamthat. Acultureofsharing,nothoarding. Our“product”isintangible. Partnerships,nothierarchies. MoreMBAs,lowentrybarriers?petition!Marketsize. Marketshare. Competitorprices. Howtostreamlinethe. Impactofsupplier. Beijing. Atlanta?LosAngeles. NewYork?Over2,500consultingstaff,“generalist”model
【正文】 Annual VP ratings Assess KM contributions by each VP Factored into annual p ? Officebased “sticks and carrots” 26 NY Infotoday preez 1 So what’s the impact? ? We can’t and won’t measure ROI Most of the costs are “soft” and can’t be measured Our product is intangible KM is only one of many inputs ? Today we capture many key success indicators Usage Satisfaction (annual surveys) Online quality ratings Informal “feel” ? But, this is not sufficient 27 NY Infotoday preez 1 Our framework for KM impact Improve Staff Productivity Build Relationships/ Increase revenues Decrease costs Drive client results 28 NY Infotoday preez 1 What we know so far Improve Staff Productivity Build Relationships/ Increase revenues Decrease costs Drive client results ? Teams deliver better quality and results, in less time More time to “crack the case” Access to the “best” insights Better client collaboration ? Our client work is globally consistent ? Partners build proposals in 30% less time ? The case team process runs 30%+ faster ? Contact within the Bain work has increased ? Client leads have increased ? Win rates at “bakeoffs” have grown ? Classroom training costs cut by $1M Shorter programs No paper ? Caseteam expenses have decreased Research Tele costs 29 NY Infotoday preez 1 Our next steps Improve Staff Productivity Build Relationships/ Increase revenues Decrease costs Drive client results ? Institutionalize regular customer research on the impact of KM on our jobs Partners Other consulting staff levels ? Structured interviews and surveys, built around this impact framework ? Use results to direct Changes to content strategy and priorities Addition investments in the GXC Further process improvements 30 NY Infotoday preez 1 Our key learnings ? Internal and external knowledge together ? Content and thought first, before the technology ? Massive focus on people and process Knowledge Brokers Practice Area VPs ? Commitment from top management ? Quality over quantity ? Build around how people really work and what they need
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