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of South America, Europe, Australia and Asia Compliance audits by qualified ISO 9001 registrars: ? Internal ? Customer (secondparty) ? Thirdparty QS 9000 Requirements Management responsibility ? “defining and documenting its policies for quality along with its objectives and its level of mitment. Clear lines of authority are drawn, assigning responsibility for managing, performing and verifying all work affecting quality.” Training ? “should be viewed as a strategic imperative for all of a supplier’s personnel. A supplier firm must have documented procedures for assessing training needs and for training all personnel who might impact a pany’s quality. Records of past training must also be kept.” QS 9000 Requirements (continued) 1. Management responsibility 2. Quality system 3. Contract review 4. Design control 5. Document and data control 6. Purchasing 7. Control of customersupplied product 8. Product identification and traceability 9. Process control 10. Inspection and testing 11. Control of inspection, measuring and test equipment 12. Inspection and test status 13. Control of nonconforming product 14. Corrective and preventive action 15. Handling, storage, packaging, preservation and delivery 16. Control of quality records 17. Internal quality audits 18. Training 19. Servicing 20. Statistical techniques QS 9000 Requirements (continued) Management Responsibility ? Quality policy ? Organization ? Resources ? Management representative ? Organizational interface ? Business plan ? Analysis and use of panylevel data ? Customer satisfaction Design Con