洲際酒店集團(tuán)管理培訓(xùn)與發(fā)展課程(最新整理(編輯修改稿)
2025-06-18 16:28 本頁(yè)面
【文章內(nèi)容簡(jiǎn)介】 誤、顧客不滿意、員工對(duì)工作不能盡心盡力等。 There are also many and varied indirect costs – such as the costs of mistakes, costs of dissatisfied customers, costs of people not giving their best mitment to the job etc. 考慮到那些潛在成本和希望經(jīng)營(yíng)獲得最佳產(chǎn)出的愿望，部門(mén)內(nèi)每個(gè)員工都能有最佳 表現(xiàn)是 非常重要 的 。事實(shí)證明對(duì)培訓(xùn)和發(fā)展的有效管理是我們達(dá)到上述目標(biāo)的一種有效工具。 Because of the potential costs, and to gain the best results for the business, it is important that all departments are able to get the best from the individuals within the team. It is a proven fact that the skilful management of training and development is an effective tool to help you do this. 當(dāng)然，如果您要對(duì)一個(gè)大部門(mén)負(fù)責(zé)或者手下員工數(shù)量眾多，您不可能 負(fù)責(zé)所有的 培訓(xùn)。這是設(shè)立部門(mén)培訓(xùn)協(xié)調(diào)員的目的所在，您 知道如何管理 部門(mén)內(nèi)的培訓(xùn) 流程 以 確保 滿足需求，從而使 公司 和員工都從中得到好處。 Of course, if you are responsible for a large department, or have a number of people in your team, you cannot hope to do all the training yourself. It is important in your department coordinator role, that you know how to manage the process of training within your department so that you are able to ensure that what needs to get done gets MANAGING TRAINING amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 7 86 done, and that both the business and the people benefit as a result. 在本章節(jié) 中，我們將討論： In this section we will look at: ? 理解培訓(xùn) 與 發(fā)展 /Understanding training and development ? 做好培訓(xùn) 與 發(fā)展的好處 /Benefits of getting it right ? 培訓(xùn) 與 發(fā)展的潛在障礙 /Potential blockages in getting it done 在本章節(jié)結(jié)束后，您將能夠 By the end of this section and related exercises you will be able to: ? 解釋培訓(xùn) 與 發(fā)展所包括的主要內(nèi)容及其 與你的部門(mén)和你的角色的聯(lián)系 /Explain the key activities that are covered by training and development and how they relate to the department and coordinator ? 解釋 培訓(xùn) 與 發(fā)展的好處 /Explain the key benefits of training and development ? 識(shí)別培訓(xùn) 與 發(fā)展的潛在障礙 /Identify potential blockages to training and development activity ? 描述成功管理 員工的 培訓(xùn) 與 發(fā)展 應(yīng)具備的 素質(zhì) /Describe the qualities required to successfully manage training and development of other people MANAGING TRAINING amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 8 86 理解培訓(xùn) 與 發(fā)展 /Understanding training and development 良好的培訓(xùn)和發(fā)展活動(dòng)包括 作出計(jì)劃 /planning以給予 員工 /people機(jī)會(huì)學(xué)習(xí)并發(fā)揮他們的 潛力 /potential，最終達(dá)到工作 要求 的 績(jī)效 /performance 標(biāo)準(zhǔn)。 Good training and development activities involve planning to give people a chance to learn and achieve their potential and the performance standards that the job demands. 良好的培訓(xùn)和發(fā)展可以用 4P 來(lái)概括： Good training and development activity is therefore about these four P’s: ? 計(jì)劃 /Planning ? 員工 /People ? 潛 力 /Potential ? 績(jī)效 /Performance 培訓(xùn)和發(fā)展組織得越好，我們就越有可能獲得最大的好處。 The better anised the training and development effort, the more likely we are to be able to make the best of the benefits. 酒店內(nèi)任何部門(mén)、任何崗位 都包含下列內(nèi)容 Working in any role in any department in the hotel takes a rich mixture of… ? 知識(shí) /knowledge — 對(duì)工作的了解程度 /knowing about the job ? 技能 /Skills — 做好工作所需的技能 /Skills to be able to do the job ?
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