【文章內容簡介】 水飲料。用餐前1小時，會務人員到達餐廳檢查環(huán)境和餐飲準備情況，等候來賓。來賓驅車前往用餐地點時，會務人員應在微信群中通報。來賓到達用餐地點，會務人員開門迎接，引導來賓至用餐區(qū)。會務人員和司機等不與主賓用餐的人員一同至工作餐地點用餐。會務人員隨時了解主賓用餐情況，根據(jù)需要提供服務，用餐尾聲時，通知司機準備候車。七、住宿服務確定住宿人數(shù)及住宿人員身份信息，確定住宿標準與住宿時間。聯(lián)系相關酒店賓館，預約房間，需實地考察賓館環(huán)境、檔次及服務狀況。與賓館溝通好住宿事宜，做到賓客到達時，出示證件即可入住。與賓館預約服務事項，如早餐、叫早等。重要來賓，應提前在酒店房間準備瓶裝水及水果，方便客人取用。八、活動收尾賓客離開時，會務人員在來賓后方協(xié)助送客，來賓車輛駛離，服務工作終止。來賓初次來訪，應安排送客車輛或引導車輛，將來賓引導至接應地點。觀察是否有停留客人或領導，以便提供茶水等服務。收尾工作：關閉所有用電設備、燈光，回收會議用具和書面資料，清洗清點茶具數(shù)量，妥善保管，通知保潔進行清理打掃?；顒淤Y料收集：對接待活動當天涉及的匯報材料、錄音、照片等進行收集整理，統(tǒng)一存檔備案?；顒涌偨Y：對接待活動全過程進行總結，梳理工作流程中存在的問題和疏漏，對活動流程進行改進和完善。第五篇：接待外賓常用語Good to meet 。Glad to meet you, 。Hi, I39。m zhao to my hometown!嗨，我是趙海，歡迎來到我的家鄉(xiāng)。４、Thank 39。m ，我是大衛(wèi)。５、How many times have you been to Wulumuqi？你來烏魯木齊多少次啦？６、Actually it39。s my first time 。I39。d like to have you for 。Thanks, it would be my ，這是我的榮幸。What do you feel like drinking? 你想喝點什么？Tea is fine with 。1Do you like spicy food? 你喜歡吃辛辣的食物嗎？1The spicier the 。1Would you mind if I order for us? 我來點菜介意嗎？1Sure thing, we have the same ，我們口味相同。1How about some barbecue? 來點烤肉好嗎？1 ’m ，謝謝，我吃飽了。1It39。s wonderful to have friends visiting from !有朋自遠方來不亦樂乎。干杯！1Cheers!干杯！1Don39。t worry about 39。s just the alcohol 。他在說酒話。It doesn39。t matter, I know he39。s ，我知道他醉了。2You use chopsticks so did you learn?你用筷子用的真好，在哪兒學的。2Just now, from watching 39。s not big ，看著你用學的，不是什么大事。2Sorry to keep you 。2No 。2Sorry, I didn39。t hear what you ，我沒聽見你說什么。2I said: Do you want me to help you? 我說：你需要我?guī)湍銌幔?Thank you very 。2You39。re 39。s my ，這是我的榮幸。2Do you want to join me for a game of tennis?你想和我玩一場網(wǎng)球嗎？Only if you let me 。3What a beautiful place!這地方真美！3I feel the same 。3The winters in Xinjiang are good and 。3You can say that again!你說得沒錯！3Have you been to the International Bazaar?你去過國際大巴扎了嗎？3Yes!The buildings are so beautiful！去過！建筑物特漂亮！3Have you been to other parts of Xinjiang?你去過新疆的其它地方嗎？3I have been and 、哈納斯湖和石河子。3How was your trip to Hannas Lake ?你去哈納斯的旅行怎么樣？It was 。挺好。4What39。s your dream job? 你夢想的工作是什么？4I39。ve always considered owning my own 。4Don39。t you think that more panies should invest in Xinjiang?你不認為應該有更多的公司來新疆投資嗎？44How39。s your business? 生意怎樣？4Business is 。4Nice talking to 。4Same 。4I really should be 。50、回見。5Before you go, let39。s take a picture ，一起合張影吧。5Sure no 。5I hope to see you 。5Me 。5Bon 。5Take 。5Bon 。See you again in the near ！ the best！祝你萬事如意！ hope you39。ll e back to China again!希望你能再來中國!39。ll do 。5Sit down, is the ，給您菜單，先生。May I take your order, sir? 您要點菜嗎？1Here is the sign ，請簽字。1Thank you for telling us about I39。ll look into the mater right 。1I assure you it wont happen 。Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。How do you do? 您好?。ǔ醮我娒妫〨lad to meet 。How are you? 您好嗎？Fine, you? 很好，謝謝。您好嗎？Wele to our hotel(restaurant, shop).歡迎到我們賓館（餐廳、商店）來。Wish you a most pleasant stay in our 。I hope you will enjoy your stay with 。（客人剛入店時）I hope you are enjoying your stay with 。（客人在飯店逗留期間）I hope you have enjoyed your stay with 。（客人離店時）Have a good time!祝您過得愉快！***hotel, front I help you? ***飯店，前廳。您找誰？Sorry, I39。ve dialed the wrong ，我撥錯號了。May I speak to your general manager? 能和你們總經(jīng)理說話嗎？ 。1Sorry, he is not in at the ，他現(xiàn)在不在。Would you like to leave a message? 您要留口信嗎？1請再說一遍，好嗎？ I beg your ，請再說一遍，好嗎？ 英語交流用語?祝賀用語1Congratulations!祝賀您！1Happy birthday!生日快樂！1Happy new year!新年快樂！1Merry Christmas!圣誕快樂！1Have a nice holiday!假日快樂1Wish you every success!祝您成功！答謝和答應語:1Thank you(very much).謝謝您（非常感謝）。Thank you for your advice(information, help)感謝您的忠告（信息、幫助）。2It39。s very kind of ，您真客氣。2You are 。2Not at 。Don39。t mention 。2It39。s my 。(With pleasure.)(My pleasure.)2I am at your 。2Thank you for staying in our 。2I39。m 。2Excuse 。2I39。m sorry, It39。s my 。那是我的過錯。Sorry to have kept you ，讓您久等了。3Sorry to interrupt ，打擾您了。3I39。m sorry about 。3I apologize for 。3That39。s all 。3Let39。s forget 。飯店英語交流用語?征詢和指路用語3Can(May)I help you? 我能幫您什么嗎？ Yes, 。3What can I do for ？3Is there anything I can do for you? 有什么能為您效勞的么3Just a moment, 。May I use your phone? 我能借用您的電話嗎？ 。Yes, of 。4Go upstairs/。4It39。s on the second(third)（三）樓。4Excuse 。Where is the washroom(restroom, elevator)? 請問盥洗室（休息室、電梯）在哪兒？ This way, Turn left /。4It39。s in the lobby near the main 。4It39。s in the basement at the end of the 。Mind/(Watch)your 。4Please be 。4Please don39。t leave anything 。50、Don39。t 。5Take it 。5Please don39。t smoke 。55See you 。5Good 。5See you 。5Goodbye and thank you for ，謝謝您的光臨。5Goodbye and hope to see you ，希望再見到您。5Have a nice trip!一路平安！60、Wish y