如何正確處理餐飲投訴(ppt-21頁(yè))(編輯修改稿)
2024-10-25 14:27 本頁(yè)面
【文章內(nèi)容簡(jiǎn)介】 noying. W: I see, sir. Just give us another chance, you will find this restaurant really lives up to its name. I’m sure everything will be all right next time you come. D: All right. Maybe I’ll come again. W: Thank you very much, sir.,Script,Learn some important words in this dialogue 1）在對(duì)話中I’ll look into the matter. look into ph.在.里查資料。深入地檢查,研究。調(diào)查 2. 在對(duì)話中How about a delicious dessert, with our compliments? compliment n.[C] a. 贊美的話。恭維。敬意[(+on)] It‘s the nicest compliment I’ve ever had.這是我聽(tīng)到的最好的恭維話。 b. 問(wèn)候。致意。道賀[P] My compliments to your father!向你父親代為致意!,vt. a. 贊美。恭維。祝賀[(+on)] He complimented her on her new dress.他稱(chēng)贊她的新衣服漂亮。 b. 向.贈(zèng)送(某物)以表示敬意(或祝賀)[(+with)] 3. 在對(duì)話中Just give us another chance, you will find this restaurant really lives up to its name. live up to 實(shí)踐。不辜負(fù) You must live up to your promise. 你必須實(shí)踐自己的諾言。,Learn some useful expressions related to this topic:,Making a complaint,How much longer shall I wait for my…? 我還要等多久…? I ordered Spaghetti, but got Macaroni? 我點(diǎn)的是意大利面,但你卻給我通心粉。 I didn’t order this fish! 我沒(méi)點(diǎn)魚(yú)！ It takes to long to wait! 等太久了！ The meat is too tough. 肉太硬了。 The chicken was overdone. It was as tough as leather. 雞肉的火候過(guò)了，吃起來(lái)和皮革一樣硬。 The plate is cracked. 盤(pán)子是破的。,1) What’s the problem, sir? Can I be of assistance? 2) This is quite unusual. I’ll look into the matter. 3) I’ll attend to/take care of this right away… 4) I’m terribly sorry. I can give you something else if you’d like. That’ll be on the house, of course. 5) Thank you for telling us. I’ll speak to our manager about it
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