酒店餐飲服務(wù)風(fēng)險(xiǎn)及對(duì)策精選(編輯修改稿)
2024-10-13 18:25 本頁面
【文章內(nèi)容簡介】 請(qǐng)問共有多少人用餐？迎賓Good morning/afternoon/ to our restaurant.早上(中午、晚上)好，歡迎光臨。May I help you, sir/madam?我能為您做什么，先生/女士？Do you have a reservation, sir/madam?請(qǐng)問您有預(yù)訂嗎，先生/女士？would you like to sit here?您喜歡坐這里嗎？Excuse me ,would you share the table with that gentleman(lady)?對(duì)不起，您跟那位先生（小姐）合用一張臺(tái)好嗎？點(diǎn)菜Are you ready to order now?請(qǐng)問可以為您點(diǎn)菜了嗎？May I take your order now？請(qǐng)問可以為您點(diǎn)菜了嗎？What would you like to start?請(qǐng)問先給您上些什么？1Please wait a minute ,I’ll arrange it for ，我馬上給您安排。 look ate the menu 。1What wines would you like to drink ?We have……您喜歡喝點(diǎn)什么酒？我們有……1What would you like to eat?您喜歡吃點(diǎn)什么？1Would you like some dessert?飯后您喜歡吃點(diǎn)甜品嗎？1All ’ll make contact with the cook and make you ，我跟廚師聯(lián)系一下，會(huì)使您滿意的。1Can I arrange a snack for you if you are pressed for time?如果您趕時(shí)間的話，我給您安排一些快餐飯菜好嗎？1Sorry ,I’ll let you know when I make ，我問準(zhǔn)確便馬上告訴您。征詢意見1Excuse me ,May I take this chair?對(duì)不起，我可以用這張椅子嗎？Is everything to your satisfaction?請(qǐng)問您對(duì)一切還滿意嗎？2Is everything all right with your meal?請(qǐng)問您對(duì)用餐還滿意嗎？2Would you care for another drink?請(qǐng)問您還需要一杯飲料嗎？2Is it enough?您的菜夠嗎？2May I take away this dish?我可以撤掉這個(gè)盤子嗎？致歉2I’m terribly sorry for such a mistake.我為這樣的魯莽向您道歉。2I’m terribly sorry, sir/ must apologize.實(shí)在對(duì)不起，先生/女士，我很抱歉。2Is there anything else I can do?我還能為您做些什么？解決抱怨2Do you have any criticism on our service or dishes?您對(duì)我們的服務(wù)和菜肴有什么意見嗎？2I’m should have asked if you care for sour ，我該事先問一問您是否喜歡酸味菜。Would you kindly tell us if there is anything in the dishes and other respects that needs improvement?請(qǐng)您告訴我們?cè)诓撕推渌矫媸欠裥枰倪M(jìn)？3Please do accept our apologies and be assured that we’ll do our best to improve our 。請(qǐng)相信我們將一定盡力改進(jìn)我們的工作。3Thank you for your good words and ’ll try our best to improve our 。我們將一定盡力改進(jìn)我們的服務(wù)。3I39。m very sorry, 39。ll return your...to the ．我會(huì)把您點(diǎn)的．．．．．．退回廚房．3I39。m very sorry, ’ll bring you another one/，先生．我會(huì)替您送來另一份（瓶）3I39。m very sorry, ’ll bring you son ，先生．我會(huì)幫您多取一些來．3Is there anything wrong with your order, sir?您點(diǎn)的菜哪里不對(duì)，先生？3What would you like me to do?您要我做些什么？3There will be no charge for is the pliments of the is on the ．這是經(jīng)理免費(fèi)附贈(zèng)的．這由公司請(qǐng)客．3I39。m very sorry for my mistake(clumsiness).我為我的錯(cuò)誤（笨拙）道歉．I39。m very sorry to have spoilt(ruined)your （毀壞）了您今晚的興致．4I’d like to apologize for our I clean it up for you?我為我的粗心道歉．我可以替您清理嗎？4We39。re very sorry for the enjoy your ．請(qǐng)享用您的午餐．送餐服務(wù)Room service4Good ’s room service ，我是送餐部的．4Would you like to have something more beside the continental breakfast, sir?先生，除了大陸式早餐，您還要?jiǎng)e的嗎？4Yours is a very wise choice, sir?您真會(huì)選擇，先生．4Just feel free to call the Room 39。re always at you ．我們樂于為您服務(wù)．4What39。s the problem, sir? Can I be of some assistance?先生，出了什么事？我能替您做點(diǎn)什么？4You have to pay twenty percent service charge if you want to have the meal sent to your ，得付20％的服務(wù)費(fèi)．4I39。d like to have a snack sent up to my ．50、Would you bring the supper to my room?能將晚餐送進(jìn)我的房間嗎？5What would you like to have for breakfast?早餐要點(diǎn)什么？宴會(huì)服務(wù)Banquet service5When would you like your banquet?請(qǐng)問宴會(huì)什么時(shí)候舉行？5How much would you like each table at?請(qǐng)問每桌標(biāo)準(zhǔn)是多少？5May I know what the banquet is for?請(qǐng)問這個(gè)宴會(huì)是什么類型的？5Is there anything special you39。d like to have on the menu?您對(duì)菜單有什么特殊的要求？酒店餐廳常用英語詞匯中餐餐具用品筷子Chopsticks古典杯Old Fashion Glass筷架Chopsticks Rack 烈性酒杯Maotai Glass筷套Chopsticks Bag雞尾酒杯Cocktail Glass 調(diào)味碟Soy Sauce Dish冰桶Ice Bucket湯碗Soup Bowl 酒籃Wine Basket中餐常見原料豬肉Pork肝liver雞肉chicken小蝦shrimps鳳尾魚Longtailed Anchovy鴿子 pigeon蟹crab牛肉Beef海參 seaslug鱸魚perch乳豬suckingpig 石斑魚Roach燕窩birdnest大蝦 prawns龍蝦lobster羊肉Mutton田雞 frog魚翅 shark’s fin桂魚 mandarinfish中餐廳常用酒水中國白酒Spirit紅茶Black Tea花茶Jasmine Tea磚茶Brick Tea茅臺(tái)酒Mao Tai黃酒Yellow Wine紹興酒Shao Xing Wine檸檬茶Lemon Tea飯店專業(yè)名詞服務(wù)員 Waiter安全部Security
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