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Technical Overseas Graduates Sales? Recruitment General Personnel Personnel Records Statistics Equal opportunities Communications Catering? Personnel Services Manager Management Devel Needs Design Delivery Evaluation Operative training Staff appraisal Career counselling Investors in People Technical training HRD Manager Medical Centre screening/welfare Loos/hygiene Health safety Welfare counselling Social club Site security? Site Services Occupational Health Rewards policy and change? Union bargaining and staff representation Contracts Social/structural legal adaptation Managing conflict Employee Relations Manager Director of Human Resources Scope for Outsourcing HRM Services Employment law Strategy, external/internal, policy, standards, service quality, anisational Learning and cultures a service to management not a third party, mediator between pany staff Discipline BS3403 HRM 16 HR Planning DEMAND forecasting analysis qualitative quantitative SUPPLY Internal external labour supply Service and Innovation business and population trends The right people, in the right place, at the right time, at the right cost and with the right frame of mind. Jobs, contracts, skills, anisational membership Planning objectives? Short/longterm PIMs Inter technologies BS3403 HRM 17 Jobs filled Competencies Reputation Costs Flexibility Harmony Contribution performance Attract Recruitment ? Internal ? External: advertising sources costs methods Select The right candidate for the job: Validity Reliability Utility of : ?application process ?interviews tests ?assessment centres ?reference security checks Staffing Organizational Goals BS3403 HRM 18 Competence, training and learning 1. Needs 2. Design and implementation 3. Evaluation ? business needs? ? what training needs? ? training objectives learning outes ? knowhow learning ? criteria for evaluation ? what methods ? training policy ? learning processes ? resources materials ? scheduling ? delivery learning support ? Assess outes against criteria ? What outes? ? What criteria? BS3403 HRM 19 Rewards and equity issues External equity retention distribution pay survey benchmarking key jobs occupational class transfer values Internal equity Job evaluation: Methods Individual equity (acceptance motivation) Direct: ? pay rises (seniority performance) ? broad banding ? skillbased pay ? gain sharing Indirect: ? benefits and trappings of membership BS3403 HRM 20 Performance Appraisal Describe procedures Values and assumptions Evaluate theory/practice Describe behaviour