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確定并記錄開始/結(jié)束應(yīng)急措施的標(biāo)準(zhǔn) Communicate to key process owners與每個(gè)步驟負(fù)責(zé)人溝通,19,Tenneco Automotive 8D/2000,D4 Find and Verify Root Cause,Brainstorm for Potential Causes對(duì)可能原因進(jìn)行頭腦風(fēng)暴 Free Wheeling Use Flip Charts用活動(dòng)掛圖 Round Robin循環(huán)賽 Sticky Notes粘貼紙 Sign Up List簽名單,20,Tenneco Automotive 8D/2000,D4 Find and Verify Root Cause,Brainstorming rules頭腦風(fēng)暴的規(guī)則 Avoid Criticism避免批評(píng) Welcome Exaggeration歡迎夸張 Wilder / Better思維越廣越好 Solicit Quantity注重?cái)?shù)量 As Many As Possible越多越好 Encourage Building on Other Ideas鼓勵(lì)在其他主義基礎(chǔ)上發(fā)揮 Stimulate Participation鼓勵(lì)參與 Record All Ideas記錄所有想法 Discussion Comes Later然后討論,21,Tenneco Automotive 8D/2000,D4 Find and Verify Root Cause,Consider考慮: What was happening什么發(fā)生了 What was “normal”什么是“正常的” What changed什么發(fā)生了改變 What started什么開始了 What stopped什么結(jié)束了 VERIFY確定 Can the problem be turned “on” and “off”問題是否可被打開或關(guān)掉,22,Tenneco Automotive 8D/2000,D4 Find and Verify Root Cause,Tools To Use使用的工具 Five Why’s 5個(gè)WHY Fishbone / Cause amp。 Effect魚骨圖/原因和影響 Data Analysis數(shù)據(jù)分析 Scatter Diagram散點(diǎn)圖 Design of Experiment Tools設(shè)計(jì)實(shí)驗(yàn)工具,23,Tenneco Automotive 8D/2000,D4 Find and Verify Root Cause,RECORDS記錄 Identify root cause on TACCT system 在TACCT系統(tǒng)上標(biāo)注根本原因,24,Tenneco Automotive 8D/2000,D4 Root Cause CAUTIONS ! ! !,Don’t jump to conclusions不要直接跳到結(jié)論 Do not stop the 8D process because Containment Actions have reduced the pain不要因?yàn)閼?yīng)急計(jì)劃已經(jīng)減輕了問題而停止8D Don’t react only to the symptoms go to the cause不要只針對(duì)表面采取行動(dòng),要深入到原因,25,Tenneco Automotive 8D/2000,D5 Select Best Solution,EVALUATE based on評(píng)價(jià)建立在以下基礎(chǔ)上 Effect on the problem對(duì)問題的影響 Practicality實(shí)用性 Cost費(fèi)用 Acceptance接受程度 Time to implement / utilize實(shí)施的時(shí)間,26,Tenneco Automotive 8D/2000,D5 Select Best Solution,IMPLEMENTATION PLAN實(shí)施計(jì)劃 What is required需要什么 Who is responsible for what誰(shuí)負(fù)責(zé)什么 Establish target dates確定目標(biāo)日期 Involve affected parties包括所有相關(guān)方 Obtain management support獲得管理上的支持 Document Changes更新記錄 Anticipate unwanted effects要對(duì)意外的影響有個(gè)預(yù)估,27,Tenneco Automotive 8D/2000,D5 Select Best Solution,TOOLS TO USE工具 Evaluation Grid評(píng)估表 Benchmarking Review基準(zhǔn)的回顧 Poka Yoke Review找錯(cuò)回顧 Cost Benefit Analysis成本利益分析 RECORDS記錄 Record solutions on TACCT system在TACCT系統(tǒng)記錄