客戶關(guān)系管理系統(tǒng)供應(yīng)商培訓(xùn)(編輯修改稿)
2025-02-05 17:58 本頁面
【文章內(nèi)容簡(jiǎn)介】 on, Queue/Worklist Definition, Triggers and Scheduling 內(nèi)置的功能：Clarify (eFront Office )37Clarify = Customer Service EventsCustomer Billing Events Bill Customer and Collect Revenue =Customer Sales Events Sell and Enable Products = Market to Customer =Fulfilled RequestProvide Customer Service Enhance Customer Relationship =Pays Bill or Does Not PayFraud OccurrenceUsesServiceInvoiceTarget MessagesWants Product/ ServicesTrouble Report N/A N/AManage ContactsSell/Retain/Win BackN/AN/AN/AProcessCustomerRequestHas Question/Trouble/ChangeResolved or Proactive ContactManageCustomerTroublesGenerateDemand/AttractCustomers Build Customer Insight UnderstandingNegotiateSaleSet upRelationship/ProfileManageOrderActivateServiceMaintainCustomerProfilePerformProactiveContactCreateTacticalMarketingPlanSelectTargetCustomerPerformSettlementActivitiesPerformCollectionsActivitiesManageRisk w/CustomerDesignCustomerSolutionPriceEvents OffersCollect ProcessEventsDesignCustomerSolutionFulfillSale38Oracle (3i)優(yōu)勢(shì)功能： None 劣勢(shì)功能： Inplete Integration of functional and technical ponentsManage Risk with Customer, Process Customer Requests, Perform Collection Activities通過配置實(shí)現(xiàn)的功能：Create Tactical Marketing Plan, Select Target Customers, Manage Contacts, Perform Proactive ContactsProcess/Activity Definition, Resources/Roles Definition, Rules/Routing Definition, Work Definition, Triggers and Scheduling內(nèi)置的功能： 39Oracle = Customer Service EventsCustomer Billing Events Bill Customer and Collect Revenue =Customer Sales Events Sell and Enable Products = Market to Customer =Fulfilled RequestProvide Customer Service Enhance Customer Relationship =Pays Bill or Does Not PayFraud OccurrenceUsesServiceInvoiceTarget MessagesWants Product/ ServicesTrouble Report N/A N/AManage ContactsSet upRelationship/ProfileManage OrderActivateServiceSell/Retain/Win BackMaintainCustomerProfileN/AN/AN/AGenerate Demand/AttractCustomersNegotiateSaleProcessCustomerRequestHas Question/Trouble/ChangeResolved or Proactive ContactBuild Customer Insight UnderstandingManageCustomerTroublesSelectTarget CustomerCreateTacticalMarketingPlanPerformProactiveContactPerformSettlementActivitiesPerformCollectionsActivitiesManageRisk w/CustomerDesignCustomerSolutionPriceEvents OffersCollect ProcessEventsDesignCustomerSolutionFulfillSale40SAP (CRM )劣勢(shì)功能： NoneManage Risk with Customer通過配置實(shí)現(xiàn)的功能：Manage Order, Manage Contacts, Manage Customer Troubles, Perform Settlement Activities, Perform Collection ActivitiesProcess/Activity Definition, Resources/Roles Definition, Rules/Routing Definition, Work Definition, Queue/Worklist Definition, Triggers and Scheduling, Monitoring and Reporting, Workflow Components內(nèi)置的功能：Process Customer Requests, Perform Settlement Activities, Perform Collection ActivitiesQueue/Worklist Definition, Monitoring and Reporting, Workflow Components 優(yōu)勢(shì)功能：41SAP= Customer Service EventsCustomer Billing Events Bill Customer and Collect Revenue =Customer Sales Events Sell and Enable Products = Market to Customer =Fulfilled RequestProvide Customer Service Enhance Customer Relationship =Pays Bill or Does Not PayFraud OccurrenceUsesServiceInvoiceTarget MessagesWants Product/ ServicesTrouble Report N/A ManageRisk w/CustomerN/AManage ContactsSet upRelationship/ProfileActivateServicePerformProactiveContactSell/Retain/Win BackMaintainCustomerProfileN/AN/AN/ACreateTacticalMarketingPlanGenerate Demand/AttractCustomersNegotiateSaleProcessCustomerRequestHas Que
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