【文章內(nèi)容簡介】
gement Commitment ? High Standards ? Monitoring Systems ? Satisfying Customer Complaints ? Satisfying Both Employees Customers ? Managing Productivity A. Concentrate here B. Keep up the good work D. Possible overkill C. Low priority ImportancePerformance Analysis Extremely important Slightly important Excellent performance Fair performance 1 2 9 11 13 12 14 3 4 5 6 7 8 10 = Attributes Complaint Resolution ? Hiring Criteria Training for Employees ? Develop Guidelines for Fairness ? Remove Complaint Barriers ? Analyze Types Sources of Complaints Review ? Service Definitions Classifications ? How Services Differ Goods ? Improving Service Differentiation, Quality, Productivity ? Improving Customer Support Services ? 靜夜四無鄰,荒居舊業(yè)貧。 , February 4, 2023 ? 雨中黃葉樹,燈下白頭人。 21:57:0721:57:0721:57