【文章內(nèi)容簡介】 ofile creation ? Evaluate submitted project profiles, and follow up to improve quality ? Training Communication and User Support ? Host webinars and walkthroughs on the Knowledge Network ? Communicate Knowledge Network information as appropriate ? Assist with collaboration and munity usage 20 Oct 2023 24 PEOPLE: Knowledge Advisors Page 20 Oct 2023 25 PEOPLE: Communities ? Communities are groups of people who share a concern, a set of problems, or a passion about a topic, and who deepen their understanding and knowledge of this area by interacting on an ongoing basis. ? Professions are munities of practice with the richest set of activities, governance, and structure. ? Solution Communities are for HPS portfolio solutions that do not currently map to any of the Professions – they can evolve to bee Professions. ? Specialty Forums are for niche topics that don’t require formal munities but need threaded discussions for collaboration – they can evolve to bee munities. Specialty Forums Solution Communities Professions hp Portal Knowledge Network ? Professions ? Learning Development driven ? Develop members to fit into a particular role, be proficient in this role, and be able to deliver services from within that role ? Motivation: master the profession ? Solution Communities ? Focused on the particular topic ? Various roles can participate ? Passion is focused on developing, selling, and delivering a specific solution set and being very knowledgeable about the topic ? Motivation: sell and deliver expertly ? Specialty Forums ? Loosely connected groups of people who want to learn about a particular topic ? No mitment in terms of delivering something together ? Motivation: ask and learn 20 Oct 2023 26 PEOPLE: HP Professions Program 20 Oct 2023 27 PEOPLE: HP Professions – Example 20 Oct 2023 28 PEOPLE: Social Networking 20 Oct 2023 29 PROCESS: HP Services Knowledge Flow Knowledge in Repositories and Collaborative Workspaces Explicit Knowledge in People Tacit HP Services Knowledge Other HP Knowledge Capture Invent Reuse KM Measures Reinforcing Behavior KCR Process and Policy 20 Oct 2023 30 Identify Opportunity Opportunity Develop Negotiate Close Implement Ensure Expand Extend Develop Propose Negotiate Close Won Deploy Won Expand Selling Stage Roadmap Stage Opportunity Creation Opportunity Evaluation Development Bid Negotiate Close Delivery Understand Customer Validate Opportunity Qualify Opportunity SOAR Events Opportunity Assessment Approval Bid Approval Ts Cs Approval Scope Change Approval Key Deliverables Opportunity Profile, Lead Manager Bid Sponsor Opportunity Plan Initial Bid Plan Solution Bid Contract Order SOW/SLA Delivery, Scope Change, Risk Management, Up sell Renewal Program and Account Reviews Opportunity Qualification Bid Assurance Win/Loss OS Account, Startup, Delivery Status, Detailed Delivery Closeout Win/Loss Review Snapshot, Lessons Learned CloseOut Report SOW, Project Plan PROCESS: Customer Engagement Roadmap Project KM Content Project Profile SOW, Project Plan Win/Loss Review Lessons Learned CloseOut Report Proposal 20 Oct 2023 31 PROCESS: Knowledge Capture Reuse W i n / L o s s L e s s o n sO p p o r t u n i t y C r e a t i o nO p p o r t u n i t y E v a l u a t i o nD e v e l o p m e n t B i dN e g o t i a t e C l o s eD e l i v e r yP r o j e c t P r o f i l eP r o j e c t P r o f i l e( n e w )U p d a t eR e u s eR e u s e R e u s eC a p t u r eW i n / l o s s L e s s o n s L e a r n e dC l o s e o u t L e s s o n s L e a r n e dR e u s eSubmitB i d C o l l a t e r a lP r o j e c t P r o f i l e( u p d a t e d )SubmitC l o s e o u t L e s s o n sD e l i v e r y C o l l a t e r a lW i n / L o s s L e s s o n sB i d C o l l a t e r a lP r o j e c t P r o f i l e( u p d a t e d )SubmitU p d a t eR e u s eR e u s eB e s t P r a c t i c e S h a r i n gC a p t u r eR e u s e20 Oct 2023 32 Pa rt i c i p a t i o n 5 0 %C a p t u re80%R e u s e45%PPR U s a g e20%Po rt a l U s a g e40%PROCESS: KM Metrics Dashboard ? Capture The number of new projects recorded in the PPR as a percentage of all new projects booked. Goal: 80% ? Reuse The