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白板,白板紙和培訓(xùn)資料Method 培訓(xùn)方式Training Steps培訓(xùn)步驟Time時間Introduction介紹Lecture教學(xué)式Prepared on Flip ChartContents內(nèi)容Questions提問Lecture amp。 Explanation教學(xué)式與講解Demonstration展示Practice Role Play練習(xí) – 角色扮演Critique評估Summary總結(jié)Show “ ” (Objectives)顯示課程目的Prologue: As a Reservations Sales Agent, we will meet the situation – closed out. 開場白: 我們會遇到預(yù)訂截止的情形。So the objectives of this session is: …(Refer to Objectives of this TAO)今天這堂課的目的是:(參考標(biāo)準與程序〕The main content of this course should be: 這節(jié)課的主要內(nèi)容是:Procedure of Handling Closed out periods.房間截止日期的處理程序。Wh