【文章內容簡介】
白板,白板紙和培訓資料Method 培訓方式Training Steps培訓步驟Time時間Introduction介紹Lecture教學式Prepared on Flip ChartContents內容Questions提問Lecture amp。 Explanation教學式與講解Demonstration展示Practice Role Play練習 – 角色扮演Critique評估Summary總結Show “ ” (Objectives)顯示課程目的Prologue: As a Reservations Sales Agent, we will meet the situation – closed out. 開場白: 我們會遇到預訂截止的情形。So the objectives of this session is: …(Refer to Objectives of this TAO)今天這堂課的目的是:(參考標準與程序〕The main content of this course should be: 這節(jié)課的主要內容是:Procedure of Handling Closed out periods.房間截止日期的處理程序。Wh