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s: Flip Chart, Handout, and Computer with Oprea terminal 培訓器材: 白板,白板紙,培訓資料,帶Oprea終端的電腦Method 培訓方式Training Steps培訓步驟Time時間Introduction介紹Lecture教學式Prepared on Flip ChartContents內(nèi)容Lecture amp。 Explanation教學式與講解Demonstration展示Practice 練習 Critique評估Summary總結(jié)Show “ ” (Objectives)顯示課程目的Prologue: As a Reservations Sales Agent sometimes we can meet this kind of situation which a booking cannot be accepted due to either the overbooking of the hotel or a particular room type.開場白: 作為一名預訂部銷售文員我們會遇到酒店或某種房型超額預訂的情形。So the objectives of this session is: …(Refer to Obj