【酒店管理培訓】酒店超額預訂培訓活動綱要(編輯修改稿)
2025-09-18 05:37 本頁面
【文章內容簡介】 Contents內容Lecture amp。 Explanation教學式與講解Demonstration展示Practice Role Play練習 – 角色扮演Critique評估Summary總結Show “ ” (Objectives)顯示課程目的Prologue: As a Reservations Sales Agent, we will meet the situation of overbooking, how can we handle this situation? 開場白： 作為一名預訂部銷售文員我們有時會遇到超賣房的情形，我們應當怎樣處理呢？So the objectives of this session is: …(Refer to Objectives of this TAO)今天這堂課的目的是：（參考標準與程序〕The course should be divided into three parts:這節(jié)課會分為三個部分來講解：1. Procedure of handling overbooking 處理超額預訂的程序2. Room type which can’t be overbooked 哪些房間不能超賣3. If further overbooking is not permissible offer alternatives
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