文華東方餐飲部操作程序標(biāo)準(zhǔn)中英文(編輯修改稿)
2024-08-10 22:04 本頁面
【文章內(nèi)容簡介】 y the department 確定部門 Offer assistance 提供協(xié)助 To keep concentrated 保持注意力集中 To let the guest feel your friendly and helpful attitude 讓客人覺得你的友好和樂于幫助的態(tài)度 Because he / she is the most important person for you at this moment 因?yàn)樗?她在此時(shí)對(duì)你來說是最重要的人 As per established standard 正如已制定的標(biāo)準(zhǔn) To make the guest feel wele 使客人感覺備受歡迎 To inform guest whom he is calling 告知客人他正在與誰通話 To demonstrate our willingness and helpful attitude 向客人證明我們自動(dòng)自發(fā)，樂于助人的服務(wù)態(tài)度Transferring Calls轉(zhuǎn)接電話 Handle as many calls as you can yourself 盡量處理你自己可以處理的電話 Transfer calls directly to the correct extension 將電話直接轉(zhuǎn)到準(zhǔn)確的地方 Tell the caller: 告訴來電者： To whom you are transferring the call 你正將他的電話轉(zhuǎn)給誰 The reason for transferring the call 轉(zhuǎn)接電話的原因 Tell the other person taking the transferred call: 告訴接聽這個(gè)轉(zhuǎn)接電話另一個(gè)人 ： The name of the caller 來電者的名字 What assistance caller requires, reason for call 來電者尋求什么幫助，來電原因 Do not transfer any calls which could be perfectly handled
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