文華東方餐飲部操作程序標(biāo)準(zhǔn)中英文-免費閱讀
【正文】 Use the caller’s name使用來電者名字 Message 留言 As per established standard 正如已制定的標(biāo)準(zhǔn) Check back every 15 seconds with the caller 每隔15秒鐘與來電者通話 Do not transfer any calls which could be perfectly handled by you 不要將那些你自己可以完全處理的電話轉(zhuǎn)給別人 Handle as many calls as you can yourself 盡量處理你自己可以處理的電話 Offer assistance 提供協(xié)助 保持注意力集中 Because we can’t see who is opposite us 因為我們不能夠看見對方 To be able to assist, help and serve guest without delay 能夠立刻幫助并服務(wù)客人Responsibility 職責(zé)Everyone in the hotel is responsible for ensuring guest satisfaction on the telephone... Especially YOU! 酒店中每個人都有責(zé)任確?？腿嗽陔娫捴袧M意……尤其是你！ Receiver might not stay in place resulting not being able to listen or understand caller clearly 這種姿勢可能會使接聽者無法準(zhǔn)確聽清或理解來 電者 Answering the telephone 接聽電話 To keep concentrated 保持注意力集中 Transfer calls directly to the correct extension 將電話直接轉(zhuǎn)到準(zhǔn)確的地方 To show efficiency and to avoid any further waiting time for caller 有效的引導(dǎo)來電者，避免更多地浪費來電者的時 間 Check to see if
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