國外著名酒店工程部操作程序-6(英文)-免費閱讀
【正文】 M STAFFHEAD ： CHIEF ENGINEER G. M. APPROVAL ： DATE ：TASK : KEY CONTROL AND AREA ACCESSSTANDARD ：MAINTAIN MAXIMUM SECURITY ON KEY ISSUE AND AREA ACCESS.======================================================================PROCEDURE ：1. Refer to attached master key system policy and procedure.2. Access into locked areas will be controlled by the respective Departments Heads or Assistants as follows:a. guestrooms, Housekeeping and Maids Rooms, Executive Housekeeper.b. All food amp。 ENGINEERINGJOB CATEGORY WINNERGROUNDSMAN SHERATON FIJI RESORTTASKSPEST CONTROLLOG BOOK CHECKINGSHIFT CONTROLHANDLING DISCREPANCIES FROM STANDARDCHECKING MAINTENANCE SCHEDULES AND ASSIGNINGSHTTING UP A MAINTENANCE PROGRAMMEENSURE WORKSHOP， AND MACHINERY CLEANINGINVENTORY SPARE PARTS， MATERIALS AND TOOLSASSIGNING MAINTRNANCE REQUESSTSINSPECTING COMPLETE AND WORK –IN PROGRESSWRITING REPORTSTIME AND MOTION STUDIESSTANDARDS AND PROCEDURESDEPARTMENT ：REPAIRS AND MAINT . JOB CATEGORY ：FOREMANHEAD CHIEF ENGINEER . APPROVAL ： DATE ：TASK: PEST CONTROLSTANDARD ： PEDUCE AND CONTROL HARBOURAGE AREAS AND FOOD SUPPLIES FOR PESTS， TO THE ABSOLUTE MINIMUM。Beverage Outlets and Function Rooms, Food amp。 M STAFFHEAD ： CHIEF ENGINEER G. M. APPROVAL ： DATE ：TASK : GUEST RELATIONSSTANDARD ：GREET AND RESPOND TO GUESTS IN A FRIENDLY AND COURTEOUS MANNER=====================================================================PROCEDURE ：1. All guests of the hotel will be greeted by the following phrase ‘Ni Sa Bula’ and a friendly smile2. When approached by a guest for information respond in a friendly manner and help as much as possible, if you are not sure direct the guest to the Assistant Manager on duty. If you were not sure and redirected the guest take note of the question next time you will be able to help your Supervisor, so next time you will be able to help. 3. All staff will be able to state the names, service and opening hours of all outlets as follows.a. Verandah Restaurantb. Ports O’Callc. Ocean Side Pool Bard. Mololo Lounge4. Be alert to guest needs and wants, if you see a guest struggling offer your assistance in a polite manner, if you see a guest lost, offer your assistance.Procedures: (continued)5. When moving equipment around the hotel go out of your way so as the guest will not be disturbed .a. Oil squeaky wheels or trolliesb. Talk quietlyc. Shine torches towards the groundd. Use pneumatic wheel trollies so equipment does not rattlee. Give the guest the right of the way on pathways or corridors6. Do not disturb a guest whilst they are in an outletSTANDARDS AND PROCEDURESDEPARTMENT ： JOB CATEGORY ： REPAIRS AND MAINT. ALL R amp。======================================================================PROCEDURE ：As per control panies training and procedure.STANDARDS AND PROCEDURESDEPARTMENT ：REPAIRS AND MAINT . JOB CATEGORY ： FOREMANHEAD: CHIEF ENGINEER G. M. APPROVAL ： DATE ：TASK: LOG BOOK CHECKING STANDARD ： LOG BOOKS ARE CHECKED AND SIGNED OFF AT THE START OF EACCH SHIFT======================================================================PROCEDURE ：The reason for using log books is so information can be chronologically recorded and relevant information passed on from shift to shift.At he begnning of each shift the foreman is to read the previous shifts notes to check for any work that may be required to be carried out of any relevant information. After reading, the Foreman is to sign below the last entry in the book.The Foreman will then sign open the log book for his shift in the following format.SHIFT: 0800 – 1430 or 1400 to 0003 or 0000 to 0830.NAME: (Self Explanatory) SIGNATURE: (Self Explanatory)PAGER NO:STAFF ON SHIFT: e. g. foe (pager NO.), Steve (Pager NO.).TIME: (Use 24 hours clock)STANDARDS AND PROCEDURESDEPARTMENT ：REPAIRS AND MAINT .
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