文華東方餐飲部操作程序標準中英文-文庫吧
2025-06-29 22:04 本頁面
【正文】 the hotel through the impression you created during the call 因為你在此刻就代表著(大使)酒店，客人將會 根據(jù)你在電話中給他們留下的印象來判斷酒店 Preparation 準備Have pen, paper and a list of telephone extensions ready 準備好筆、紙和電話單Do not chew, eat, smoke or drink 不要咀嚼或吃食物，吸煙或喝水Adopt the correct posture : 采用正確姿勢 stand or sit up straight 站或坐直 avoid holding the receiver between your head and shoulder 避免將話筒夾置在頭與肩之間 To be able to note down information provided by the caller 要記下來電者提供的信息 In order to be able to answer guest clearly and audibly 以便于清晰明朗地回答客人 To stay alert and attentive 保持注意力集中 Receiver might not stay in place resulting not being able to listen or understand caller clearly 這種姿勢可能會使接聽者無法準確聽清或理解來 電者 Answering the telephone 接聽電話 Imagine that the caller is there 想象來電這就在那 Smile 微笑 Focus for 100% on the caller 100% 將注意力集中在來電者身上 Answer within three rings maximum 在電話鈴響三聲內(nèi)接聽 Provide a greeting 致以親切問候 Identif
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