文華東方餐飲部操作程序標(biāo)準(zhǔn)中英文(更新版)
【正文】 To demonstrate general courtesy and politeness 示范一般的禮儀禮貌3 / 3。 To ensure message is exact, correct, understandable and readable to receiver 確信信息準(zhǔn)確，使信息接收者易讀易解Closing the Call Company name 公司名稱 If we anticipate it’s going to take some time 如果我們預(yù)料電話連接還要持續(xù)一些時間1. Using a Guest’s Name稱呼客人的名字 To avoid caller needs to repeat him or herself 避免來電者重復(fù)Placing Calls on Hold 保留電話 Tell the other person taking the transferred call: 告訴接聽這個轉(zhuǎn)接電話另一個人 ： To make the guest feel wele 使客人感覺備受歡迎 Answer within three rings maximum 在電話鈴響三聲內(nèi)接聽 In order to be able to answer guest clearly and audiblyStandard Operating ProcedureFood amp。 要記下來電者提供的信息 Focus for 100% on the caller 100% 將注意力集中在來電者身上 As per established standard 正如已制定的標(biāo)準(zhǔn) The reason for transferring the call 轉(zhuǎn)接電話的原因 To provide information 提供信息 To guide and to let caller know that he / she is still connected 讓來電者知道他/她的來電仍在連接著 Name and title 名字和職務(wù) As per established Standard 如已制定標(biāo)準(zhǔn)18
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