文華東方餐飲部操作程序標(biāo)準(zhǔn)中英文(參考版)
2024-07-25 22:04本頁面
【正文】 To demonstrate general courtesy and politeness 示范一般的禮儀禮貌3 / 3。 To reconfirm a positive image of the standard 再次確認(rèn)標(biāo)準(zhǔn)的正像 Thank the caller 感謝來電者致電 To ensure message is exact, correct, understandable and readable to receiver 確信信息準(zhǔn)確，使信息接收者易讀易解Closing the Call Name of person taking the message 記錄留言人的姓名 Repeat message 重復(fù)留言 Time and date of call 來電時間和日期 Company name 公司名稱 Message for... 留言給… As per established standard and to provide guest recognition 如已制定的標(biāo)準(zhǔn)和提高客人的重視2. Taking Messages Use the caller’s name to personalize the call 稱呼來電者名字使電話更加個人化 If we anticipate it’s going to take some time 如果我們預(yù)料電話連接還要持續(xù)一些時間1. Using a Guest’s Name稱呼客人的名字 To provide information 提供信息 Check to see if they want to remain on hold 確定它們是否要保持等待 Explain why you are putting them on hold 解釋你為什么讓他們等待 To avoid caller needs to repeat him or herself 避免來電者重復(fù)Placing Calls on Hold 保留電話 To make caller understand why you need to transfer the call
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