【文章內(nèi)容簡介】 funding研發(fā)計(jì)劃，企劃，專案及其適當(dāng)?shù)呢?cái)源Projected sales figures預(yù)期銷售成果Quality objectives品質(zhì)目標(biāo)Customer satisfaction plans顧客滿意計(jì)劃Key internal quality and operational performance measurables內(nèi)部品質(zhì)和作業(yè)績效的主要指標(biāo)Health, Safety and Environmental issues安全衛(wèi)生及環(huán)保議題Goals and plans shall cover short term (12 years) and longerterm (3 years or more) . The goals and plans should be based on analysis of petitive products and on benchmarking inside and outside the automotive industry and the supplier39。s modity. Methods to determine current and future customer expectations shall be in place. All objective process shall be used to define the scope and collection of information, including the frequency and methods of collection.目標(biāo)和計(jì)劃須包含短程（12年）和長期（3年以上）。這些目標(biāo)和計(jì)劃的擬定需依據(jù)競爭產(chǎn)品的分析，汽車工業(yè)內(nèi)外的標(biāo)竿以及供應(yīng)商自身的商品。須建立衡量目前和未來顧客期望的方法。應(yīng)採用客觀的流程來定義范圍及收集資訊，包括收集資訊的頻次及方式。Methods to track, update, revise, and review the plan shall be documented to ensure that the plan is followed and municated throughout the organization as appropriate.追蹤、檢討、更新及修訂計(jì)劃的方法應(yīng)以明文規(guī)定，以確保該計(jì)劃在整體組織中被適當(dāng)?shù)呢瀼嘏c溝通。Note: Data and information should drive process improvement plans.備注：數(shù)據(jù)和資讀需促進(jìn)流程的改善計(jì)劃。Note: The supplier should provide means for employee empowerment in meeting business goals.備注：供應(yīng)商為達(dá)成經(jīng)營目標(biāo)可賦予員工充分的授權(quán)。Analysis and Use of Company Level Data 公司層級(jí)資料的分析和應(yīng)用 .The supplier shall document trends in quality, operational performance (productivity, efficiency, effectiveness, cost of poor quality) and current quality levels for key product and service features. These should be pared with those of petitors and/or appropriate benchmarks供應(yīng)商針對(duì)品質(zhì)、作業(yè)績效（生產(chǎn)力、效率、效益、低劣品質(zhì)的成本）及產(chǎn)品和服務(wù)主要特性目前的品質(zhì)水準(zhǔn)，應(yīng)明文記載其趨勢(shì)，並以此與競爭者和/或適當(dāng)企業(yè)標(biāo)竿來比較。Trends in data and information should be pared with progress toward overall business objectives, and lead to action to support:數(shù)據(jù)和資訊中所顯示之趨勢(shì)應(yīng)與整體經(jīng)營目標(biāo)的進(jìn)展相比較，並轉(zhuǎn)化成據(jù)以行動(dòng)的資訊以支持：1) Development of priorities for prompt solutions to customerrelated problems,顧客相關(guān)問題解決方案的優(yōu)先須序。2) Determination of key customerrelated trends and correlations to support status review, decisionmaking and longerterm planning.決定與顧客相關(guān)的重要趨勢(shì)和對(duì)等比較，以支持現(xiàn)狀檢討、決策及長期規(guī)劃。Customer Satisfaction 顧客滿意 The supplier shall have a documented process for determining customer satisfaction, including frequency of determination, and how objectivity and validity are assured. Trends in customer satisfaction and key indicators of customer dissatisfaction shall be documented and supported by objective information. These trends should be pared to those of petitors, or appropriate benchmarks, and reviewed by senior management.供應(yīng)商應(yīng)制定一套決定顧客滿意的書面程序，程序包括決定的頻次及如何確保其客觀性和有效性。顧客滿 意的趨勢(shì)以及顧客不滿意的主要指標(biāo)，應(yīng)書面記載且具顧客資訊予以証實(shí)。這些趨勢(shì)需與競爭廠商，或適當(dāng)?shù)钠髽I(yè)標(biāo)竿來比較，並經(jīng)高層管理階層審查。Note: Consideration should be given to internal, external and final customers.備注：顧客滿意考慮可顧及內(nèi)部、外部和最終顧客。Certification Body/Registrar Notification 通知認(rèn)証團(tuán)體 A supplier shall notify their certification body/registrar in writing within five (5) working days when a customer places the site in any of the following statuses:當(dāng)顧客將處所（site)置於下列狀態(tài)時(shí)，供應(yīng)商應(yīng)於（5）個(gè)工作天內(nèi)以書面通知他的証認(rèn)團(tuán)體：Chrysler Needs improvement39。39。39。Ford Ql RevocationGeneral Motors Level II ContainmentQuality System Element 品質(zhì)系統(tǒng) General 概述 The supplier shall establish, document and maintain a quality system as a means of ensuring that product conforms to specified requirements. The supplier shall prepare a quality manual covering the requirements of this International Standard. The quality manual shall include or make reference to the quality system procedures and outline the structure of the documentation used in the quality system.供應(yīng)商應(yīng)建立與維持一個(gè)書面化的品質(zhì)系統(tǒng)做為確保產(chǎn)品符合規(guī)定要求的手冊(cè)。供應(yīng)商應(yīng)準(zhǔn)備一份涵蓋本國際標(biāo)準(zhǔn)要求的品質(zhì)手冊(cè)。品質(zhì)手冊(cè)應(yīng)包含或參照品質(zhì)系統(tǒng)的書面程序，並對(duì)品質(zhì)系統(tǒng)所採用文件其架構(gòu)予以概要說明。NOTE 6: Guidance on quality manual is given in ISO 10013.備注6：品質(zhì)手冊(cè)的指導(dǎo)綱要請(qǐng)參閱ISO 10013.Quality System Procedures 品質(zhì)系統(tǒng)程序 The supplier shall a) prepare documented procedures consistent with the requirements of this International Standard and the supplier39。s stated quality policy, and供應(yīng)商應(yīng)擬定符合本國際標(biāo)準(zhǔn)要求與從應(yīng)商品質(zhì)政策之各項(xiàng)書面程序，及b) effectively implement the quality system and its documented procedures.有效實(shí)施品質(zhì)系統(tǒng)及其各項(xiàng)書面程序。For the purposes of this International Standard, the range and detail of the procedures that form part of the quality system shall be dependent upon the plexity of the work, the methods used, and the skills and training needed by personnel involved in carrying out the activity.為達(dá)到本國際標(biāo)準(zhǔn)之目的，構(gòu)成品質(zhì)系統(tǒng)之程序其范圍與詳細(xì)程度，依賴工作復(fù)雜性、採用的方法及執(zhí)行業(yè)務(wù)參與人員所需技巧與訓(xùn)練等因素而定。NOTE 7: Document procedures may make reference to work instructions that define how an activity is performed.備注7：書面程序可參考對(duì)應(yīng)那些界定作業(yè)如何執(zhí)行的工作指導(dǎo)書。Quality Planning 品質(zhì)規(guī)劃 The supplier shall determine and document how the requirements for quality will be met. Quality planning shall be consistent with all other requirements of a supplier39。s quality system and shall be documented in a format to suit the supplier39。s method of operation. The supplier shall give consideration to the following activities, as appropriate, in meeting the specified requirements for products, projects or contracts:供應(yīng)商應(yīng)界定與書面化各項(xiàng)品質(zhì)要求是如何達(dá)成。品質(zhì)規(guī)劃應(yīng)與供應(yīng)商品質(zhì)系統(tǒng)的所有其他要求一致，並以適合供應(yīng)商作業(yè)方法的格式將其文書化。供應(yīng)商應(yīng)適當(dāng)考量下列活動(dòng)以達(dá)成產(chǎn)品、專案或合約的規(guī)定要求：a) the preparation of qualify plans:擬定各項(xiàng)品質(zhì)計(jì)劃；b) the identification and acquisition of any controls, processes, equipment (including inspection and test equipment), fixtures, resources and skills that may be needed to achieve the required quality.鑑定與取得為達(dá)成需求品質(zhì)所需之任何管制、流程、設(shè)備（含檢驗(yàn)及測(cè)試設(shè)備）、治具、資源及技術(shù)；c) Ensuring the patibility of the design, the production process, installation, servicing, inspection and test procedures and the application documentation. 確保設(shè)計(jì)、生產(chǎn)流程、安裝、服務(wù)、檢驗(yàn)與測(cè)試等程序，與適用文件間彼此之一致性；d) The updating, as necessary, of quality control, inspection and testing techniques, including the development of new instrumentation. 必要時(shí)，得更新品質(zhì)管制、檢驗(yàn)與測(cè)試技術(shù)、含新儀器的開發(fā)；e) The identification of any measurement requirement involving capability that exceeds the known state of the art, in sufficient time for the nee