【正文】 e met. Quality planning shall be consistent with all other requirements of a supplier39。39。Trends in data and information should be pared with progress toward overall business objectives, and lead to action to support:數(shù)據(jù)和資訊中所顯示之趨勢應(yīng)與整體經(jīng)營目標的進展相比較，並轉(zhuǎn)化成據(jù)以行動的資訊以支持：1) Development of priorities for prompt solutions to customerrelated problems,顧客相關(guān)問題解決方案的優(yōu)先須序。s modity. Methods to determine current and future customer expectations shall be in place. All objective process shall be used to define the scope and collection of information, including the frequency and methods of collection.目標和計劃須包含短程（12年）和長期（3年以上）。此項審查的記錄應(yīng)予以維持（）。Note 5: the responsibility of a management representative may also include liaison with external parties on matters relating to the supplier39。驗証解決方案之執(zhí)行；e) control further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.管制不合格產(chǎn)品被進一步加、交貨或安裝，直到缺點或不滿意情況被矯正為止。s management with executive responsibility shall define and document its policy for quality, including objectives for quality and its mitment to quality. The quality policy shall be relevant to the supplier39。Organization 組織 Responsibility and Authority 責任與授權(quán) Tile responsibility, authority and the interrelation of personnel who manage, perform and verify work affecting quality shall be defined and documented, particularly for personnel who need the organizational freedom and authority to:a) initiate action to prevent the occurrence of any nonconformity relating to product, process and quality system。Resources 資源 The supplier shall identify resources requirements and provide adequate resources, including the assignment of trained personnel (see ) for management, performance of work and verification activities including internal quality audits. 供應(yīng)商應(yīng)鑑定資源的需求，並提供適當資源，包括指派經(jīng)訓(xùn)練的人員（）以從事管理、執(zhí)行工作與包含內(nèi)部品質(zhì)稽核在內(nèi)的各項驗証活動。供應(yīng)商決策時應(yīng)採用跨功能群組討論模式，且有能力使用顧客規(guī)定格式溝通必要的資訊和數(shù)據(jù)。Business Plan 經(jīng)營計劃 The supplier shall utilize a formal, documented, prehensive business plan. The Business Plan shall be a controlled document. The content of the Business Plan is not subject to third party audit.供應(yīng)商必須應(yīng)用一份正式明文規(guī)定且完整的經(jīng)營計劃。應(yīng)採用客觀的流程來定義范圍及收集資訊，包括收集資訊的頻次及方式。顧客滿 意的趨勢以及顧客不滿意的主要指標，應(yīng)書面記載且具顧客資訊予以証實。品質(zhì)手冊應(yīng)包含或參照品質(zhì)系統(tǒng)的書面程序，並對品質(zhì)系統(tǒng)所採用文件其架構(gòu)予以概要說明。品質(zhì)規(guī)劃應(yīng)與供應(yīng)商品質(zhì)系統(tǒng)的所有其他要求一致，並以適合供應(yīng)商作業(yè)方法的格式將其文書化。s process control guidelines and similar documents (. EMEAs Control Plans, Operator Instructions) shall be marked with the customer39。s design control (element ) and process control (element ) policies and practices. The supplier should promote internal awareness of safety considerations relative to the supplier39。The Control Plan shall include the information required in the Control P1an form in Appendix J.管制計劃應(yīng)包含附錄管制計劃表格內(nèi)的所有資訊（細項）。Production Documentation of product/process characteristics, process controls, tests, and measurement systems that occur during mass production. The supplier shall use a multidisciplinary approach to develop Control Plans.量產(chǎn) 完整描述在大量生產(chǎn)過程中，所涉及的各項產(chǎn)品/制程特性、制程管制、測試和量測系統(tǒng)等的文件。Refer to the Production Part Approval Process manual.參照量產(chǎn)零組件核準程序手冊。s organization.備注：應(yīng)將持續(xù)改善的理念全面地展開到整個組織。NOTE: Examples of situations which might lead to improvement projects are:備注： 可能導(dǎo)致改善專案的情況其例如下：Unscheduled machine downtime非計劃排定的停機時間Machine setup, die change and machine changeover times機器設(shè)定換模及換機時間Excessive cycle time過長作業(yè)周期時間Scrap, rework and repair報廢、重工及修理Non valueadded use of floor space無附加價值的空間使用Excessive variation過度的變異Less than 100% first run capability首批制程能力低於100％Process averages not centered on target values (bilateral tolerance)制程平均值未集中於目標值（雙邊公差）Testing requirements not justified by accumulated results測試的必要無法被累積的結(jié)果來判定Waste of labor and materials人工、材料的浪費Cost of poor quality不良品質(zhì)的成本Difficult assembly or installation of the product產(chǎn)品裝配或安裝困難Excessive handling and storage過多的搬運和儲存New target values to optimize customer processes以新目標值優(yōu)化顧客流程Marginal measurement system capability (see MSA and ISO 10012I)量測系統(tǒng)能力接近邊緣值 （參閱MSA及ISO 100121）Customer dissatisfaction, . plaints, repairs, returns, misshipments, inplete orders, customer plant concerns, warranty, etc.顧客的不滿意，譬如，抱怨、修理、退貨、誤送、交貨不足、顧客工廠的意見、索賠等。對於那些隻能用計數(shù)值數(shù)據(jù)來評估的產(chǎn)品特性和制程參數(shù)，在特性不符合前，持續(xù)改善是不可能的。NOTE: This applies equally to suppliers and subcontractors.備注：本項要求適用於供應(yīng)商與分包商。s Purchasing, Quality, Product Engineering, customer plant personnel as well as subcontractors.備注：跨功能小組的成員，通常須包括供應(yīng)商的設(shè)計、制造工程 、品質(zhì)、生產(chǎn)及其他相關(guān)人員。The Control Plan should list the controls used for process control (see ). The Control Plan shall cover three distinct phases as appropriate:管制計劃需列出制程管制（）所使用的各項管制，管制計劃應(yīng)涵括下列三種不同階段：Prototype a description of the dimensional measurements and material and performance tests that will occur during Prototype build (see APQP reference manual). The supplier shall have a prototype control plan if they are required by the customer.原型樣品說明在原型樣品試制期間，所發(fā)生的各項尺寸量測、材料及性能測試等 （參閱APQP參考手冊）。某些顧客要求在產(chǎn)品認可核準前要先完成FMEA審查及核準（參閱顧客特定要求章節(jié)）。Feasibility Reviews 可行性審查 The supplier shall investigate and confirm the manufacturing feasibility of proposed products prior to contracting to produce those products. Feasibility is an assessment of the suitability of a particular design, material, or process for production, while conforming to all engineering requirements at the required statistical process capability and at specified volumes.供應(yīng)商在簽定合約以生產(chǎn)產(chǎn)品之前，應(yīng)對所規(guī)劃的產(chǎn)品探討及確認制造的可行性。供應(yīng)商須召集內(nèi)部的跨功能小組，以具備新產(chǎn)品或變更產(chǎn)品的量產(chǎn)；這些小組須採用規(guī)定在先期產(chǎn)品品質(zhì)規(guī)劃和管制計劃參考手冊的各種適當?shù)募夹g(shù)。NOTE 7: Document procedures may make reference to work instructions that define how an activity is performed.備注7：書面程序可參考對應(yīng)那些界定作業(yè)如何執(zhí)行的工作指導(dǎo)書。39。Analysis and Use of Company Level Data 公司層級資料的分析和應(yīng)用 .The supplier shall document trends in quality, operational performance (productivity, efficiency, effectiveness, cost of poor quality) and current quality levels for key product and service features. These should be pared w