用餐的經(jīng)驗(yàn)過(guò)程ppt課件(編輯修改稿)
2025-05-30 18:14 本頁(yè)面
【文章內(nèi)容簡(jiǎn)介】 必須立刻取來(lái)放置在桌邊 4) Baby chair must be offered if an infant or kid is in the restaurant, if required bring to table immediately. Dining Experience Breakfast 邀請(qǐng)客人挑選自助餐 Invites guest to take buffet 1) 服務(wù)員邀請(qǐng)客人取餐時(shí)說(shuō)：“打擾了，某某（客人名字）先生或女士，當(dāng) 您準(zhǔn)備好就可以去選擇食品了?！? 1) Hostess/Server invites guests to Buffet, by saying Excuse me,Sir/Madam/Guest’s name, please help yourself to the Buffet when you are ready” 2) 手勢(shì)，在講話結(jié)束時(shí)向自助餐伸出手臂，讓客人的注意力集中到自助餐臺(tái)。 2) Gesture, with arm towards Buffet, at the end of statement or direct guests to the buffet counter. 3) 離開(kāi)桌邊前，留下一個(gè)溫暖的微笑 3) With a warm smile, leave the tableside. Dining Experience Breakfast 照看桌子 Detail on table 1) 所有的清潔工作，收取餐具都用托盤(pán) 1) All clearing is done to a tray to pick up equipment. 2) 當(dāng)觀察到客人的刀和叉平行的時(shí)候清除盤(pán)子，即使客人仍在，要說(shuō)：“打擾了， 某（客人名字）先生或女士，我可以收走盤(pán)子嗎？” 2) Clear the plates by observing, even when the other guests are eating, by saying Excuse me, Sir/Madam/Guest’s name. May I remove your plate? 3) 在客人面前不要打擊或者刮碟子 3) Never hit or scrape the plate in front of guest. Clear breakfast plates, B/B plates and Juice glass, Coffee cup/Tea cup must remain until the guests leave. 4) 隨時(shí)檢查煙灰缸如果有兩個(gè)以上（包含兩個(gè)）煙頭隨時(shí)更換。 4) Change the ashtray whenever contain two cigarette butts maximum
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