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your system. Thank you for your cooperation. LOGO (CONTINUE) Tools Options Mail Format Signatures LOGO . SIGNATURE (CONTINUE) LOGO . ATTACHMENT Be careful about what you attach… ? Avoid it if possible ? If you have to use it ? As few as possible ? As small as possible LOGO SENDING OUT ?ALWAYS check your spellings ? Use Outlook auto spelling check. ? Don39。t misspell recipient39。s name, NEVER, EVER! ?ALWAYS read carefully ?Set message priority ?Flag message to follow up “Should have paid closer attention to my .” LOGO YOUR AUDIENCE ?Think how people will feel after reading your . Happy Confused Annoyed Waste of time ?Don?t send a message when you are angry. LOGO AGENDA ?A. Email Basics ?B. Email Management ?C. Email Writing LOGO YOU?VE GOT MAIL Switch off your message alert LOGO . EMAIL PROCESSING FLOWCHART You’ve got mail You’re busy with an important task You can take a moment Carry on Scan messages Save Delete Forward Reply later LOGO . PROCESSING MAIL ?Save for later if… ? Messages are lower priority ? Messages don?t? need immediate attention ? Messages are for reading only ? Delete junk s *Check your junk folder regularly just in case ? Forward it to someone else ? Pass the message on with a note ? Let the sender know the new contact LOGO . PROCESSING MAIL ?Act on it ? If simple response is needed, then Reply immediately ? If thought and detailed response is needed, then 1. Acknowledgement message first。 .