【文章內(nèi)容簡介】 ould you hold on for a moment please? I’ll check our reservation record.麻煩請您稍等，讓我查詢我們的預訂紀錄。42．Does it include breakfast?包括早餐嗎？ 43．The tax and breakfast are also included.稅及早餐也包括在內(nèi)。44．We have a special family package plan我們現(xiàn)在開始新推出一個優(yōu)惠套餐。45．We’ll have to charge you RMB100 extra for an additional bed.如需加床，我們將會收取人民幣100元。46．What time will the guest be arriving?客人大概什么到達酒店？47．Your room is confirmed for that day.那天您的房間已確定。48．I’d like to extend it for two more nights until the 9th.我想延住多兩天，直到9號。49．We’ll extend your reservation for you.我們將會延住您的預訂。50．I’ll arrive one day early. Is that OK?我那天早點到，可以嗎？51．We have changed our schedule, please amend our booking till next week.我們的行程有變動，請更改我們的預訂到下星期。52．I’d like to cancel a reservation.我想取消一個預訂。53．I’m afraid we have no record of a reservation under this name.不好意思，恐怕我們沒有這個名字記錄的預訂。54．Which travel agent did you go through to make this reservation.請問您是通過哪間旅行社來做這個預訂的？55．Is this a new reservation or a confirmation call?請問這個電話是新的預訂，還是確認預訂？56．We’ll send a confirmation to you soon.我們稍后傳確認書給您。57．Should you have any questions, please do not hesitate to contact us.如有任何疑問請隨時與我們聯(lián)系。58．Please feel free to contact us if we can be of further assistance.如需進一步了解，請隨時與我們聯(lián)系。59．Just a minute, please I’ll check our booking situation.麻煩請您稍等，我需要查詢我們的房態(tài)。60．Sorry ,there is no record in our list.很抱歉，我們的名單上沒有此記錄。61．Would you hold the line please? I must pick up another call.麻煩請您稍等，我需要接聽另壹個電話。62．Have you made a reservation?請問已經(jīng)作了預訂嗎？63．I’m sorry to have taken up your time.不好意思占用您的時間。64．Perhaps you have a cheaper room?或許您們還有更便宜的房間吧？65．Sorry, the quoted rate is lowest.不好意思，這個報價已經(jīng)是最低了。66．Do you have a transfer service from airport to hotel free of charge?請問貴酒店有沒有免費接機服務？67．Please inform the guest to check in before .請通知客人在下午6點前到本酒店辦理入住手續(xù)。68．The room is spacious and cosy , I’m sure you will enjoy yourself.房間既寬敞又舒適，我肯定您會過得愉快。69．Sorry, I can’t find your name on the arrival list.不好意思，我在預期到達的名單上找不到您的名字。70．May I remend deluxe suite? It’s more luxurious and fortable.我向您推薦豪華套房，更豪華更舒適的。71．I will get someone who can speak English well to talk to you.我會找壹位英語較好的同事跟您說。72．How many people are there in your party?與您同行有多少人？73．Just a moment, please. I’ll check the availability for you.麻煩請您稍等，我查詢能否可以提供給您。74．Who is the reservation for?請問是哪壹位客人的預訂？75．The hotel is fully booked, would you like me to place you on a waiting list.沒有任何房間可以提供，我們可以為您安排后補名單。76．I’m sorry. We have no record of a reservation for that date.很抱歉，我們沒有那天預訂的記錄。77．When was the reservation made?請問什么時候作的預訂？78．Do you remember the name of the clerk who accepted your reservation?請問您記得那壹位職員為您作的預訂嗎？79．We will hold your booking until a guarantee.沒有任何擔保，我們只可以為您保留到下午6點鐘。80．Would you like to guarantee your room for late arrival?因您較晚入住，您可以為您的預訂作個擔保嗎？81．How would you like to guarantee your reservation?請問您以什么方式為您的預訂作擔保？82．This is the peak season.. I’m very sorry, but could you call us again later? We may have some ，非常抱歉，但是請您遲些再打電話過來好嗎？可能會有人取消預訂。83．May I take your credit card for the guarantee?可以提供您的信用卡作擔保嗎？84．Let me repeat your reservation to ensure it is correct.讓我為您重復一下您 的預訂以確保無誤。85．We will note down your request and if possible, we will reserve it for you.我們將會記錄您的要求，如果可以，我們會為您預訂。86．I’m sorry, we don’t have connecting superior rooms, but deluxe rooms.很抱歉，我們沒有商級連通房，只有豪華連通房。87．If you require any help please keep me informed.如需任何幫助，請隨時與我們聯(lián)系。88．It arrival time is not stated a reserved room will be held until .如果抵店時間未明確告知,所訂的房間將保留至當天下午6:00.89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance ，請將您的信用卡號及有效期限通知我們，或預付壹晚的 房租作訂金。90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?非擔保的預訂只能保留到當天下午６點。若您作了擔保預訂，我們就可以整夜為您保留房間，您愿意提供信用卡作擔保嗎？91．Mr. Smith, you’ve made a guaranteed reservation at the Hotel. If you can’t arrive as scheduled, please inform us before 6 . on the expected day. Thank you for calling and we look forward to seeing you.史密夫先生，您已在酒店辦理了擔保預訂，倘若您不能如期到達，請務必在入住當天的下午６點前通知我們，感謝您的來電，我們期待屆時與您見面。92．Does the price include breakfast?請問房價含有早餐嗎？93．We’ll amend your reservation at you request.我們將會按您的要求作相應的更改。94．I’d like to change/cancel a ／取消預訂。95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所預訂的房間保留至當天的6點，除用現(xiàn)金或信用卡擔保外。96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作擔保的預訂，如當天取消或沒入住，本酒店將會收取當天的壹晚房費。97．We have free shuttle bus to Dongguan train station,. For further information please contact the concierge.本酒店有免費車到東莞車站，詳細內(nèi)容，可撥打禮賓臺聯(lián)系。98．Thank you for your reservation at HAIYATT Hotel. If you have any questions or changes about your reservation please contact us as soon as possible.感謝您預訂海悅酒店，如有任何疑問或需作任何更改請與盡快與我們聯(lián)系。99．I’ll arrive late, but please keep my reservation.我將會較晚到本酒店，但請為我保留預訂。100．I’m afraid we have no superior room available. Would you mind deluxe room instead?恐怕我們提供不了高級房,豪華房可以嗎？101．We are very sorry for the ，請見諒。禮賓部日常用語1．May I take you luggage?我能幫您提行李嗎？2．Please give me your room key.請把您的房卡給我.3．Have a nice day!祝您在此度過愉快的一天！4．Do you need to store your baggage?您需要寄存您的行李嗎？5．What is your room number?您的房號是幾號？6．Do you need taxi?請問您需要出租車嗎？7．This way please!這邊請！8．Here is your handbag tag!這是您的行李寄存卡。9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now?對不起先生，我是行李生，很抱歉打擾您了，這里有您的一個留言/傳真/包裹給您，現(xiàn)在我方便送到您房間嗎？10．What is your friend’s name? 您的朋友叫什么名字？11．What month is it? 現(xiàn)在是幾月？12．What can I do for you, please? 你需要什么？13．What time are you ing back? 您打算什么時候回來？1