【文章內(nèi)容簡介】 charge.我們可在四小時內(nèi)送回，但要增收50%的費用。13. I’d like this garment drycleaned, please.這件衣服要干洗。14. I’m sorry, but we don’t have the special equipment necessary.很抱歉，我們沒有所需的特別設(shè)備。15. We are very sorry for the inconvenience.我們十分抱歉給您帶來不便。16. Do you have a mending service for clothes?你們有縫補衣服的服務(wù)嗎？17. Could you e to Room 2312 now? We’ll wait for you there?請現(xiàn)在到2312房來好嗎？我們會在那等您。18. I’m a bit tied up at the moment.我現(xiàn)在有點事情。19. You may use 220 volt appliances in your room.您可以在房間使用220伏特的電器。20. If the appliance has a higher voltage, could you use it with a converter, please?若電器電壓量較大，請配合變頻器使用好嗎？21. I’m afraid guests are not allowed to use irons or electric heaters in their rooms.客人恐怕不準(zhǔn)在房間里使用熨斗和電器。22. We will bring a baby bed immediately.我們馬上送嬰兒床過來。23. We wondered if you had finished using the hair dryer. Another guest would like to use it.我們想知道電吹風(fēng)用好了嗎？有其他客人要用。24. I have a terrible headache. Can you bring something for it?我頭疼得厲害，可不可以拿點頭痛藥來？25. Please take two tablets three times a day after meals.請每天三餐后服用兩片。26. I’m afraid we don’t stock medicine, sir. Could you buy some at the Drug Store outside, please?先生，我們恐怕未儲備藥品，請到外面的藥房去買好嗎？27. Could you bring me an English newspaper, please?請送份英文報紙給我？28. There is a clothes (shoe) brush in the closet (wardrobe).衣柜里有衣刷（鞋刷）。29. The television isn’t working. We will bring a replacement immediately.電視壞了。我們馬上更換一臺。30. I’ll take care of it personally.我會親自處理這件事。二、對話 DIALOGUE對話一：O: Operator, may I help you?G: Please wake me up at 6:. tomorrow morning.O: Your room number, please.G: Room 1206對話二：C: Good morning. Housekeeping. May I help you?G: Yes. I’d like to know about your laundry service hours.C: If your laundry is received before 10:00 . , we will deliver it to your room by 10:. the same day. If we receive it before 3:00 ., we’ll get it back to you by noon the next day, sir.G: What are your rates?C: That rate chart is contained in the stationery folder in your dresser drawer, sir.G: I see , well, would you please send someone to room 604 to pick up some laundry for me?C: Yes, sir. The room maid will be there in a few minutes, sir.G: Thank you.C: You’re wele, sir.對話三：C: Housekeeping. May I e in?G: Yes, I’d like to have this laundry done, please?C: Certainly, sir. Could you fill out the laundry form, please?G: Where is it?C: It’s in the drawer of the writing desk.G: Fine, may I use you pen?C: Certainly, sir. Her you are.G: Thanks. Oh , and I don’t want these shirts starched.C: No starch. I understand, sir.G: Yes, and I’d like this sweater washed by hand in cold water. It might shrink otherwise.C: By hand in cold water. I understand.G: When will it be ready?C: We will deliver them tomorrow evening around 6:.G: Fine , thanks a lot.對話四：G: I’d like this garment dry cleaned, please.C: I’m afraid we cannot launder embroidered items, ma’am.G: Why not?C: We do not have the facilities and we cannot take responsibility for any damage.G: Well, . But what about this coat?C: I’m sorry but we do not have the special equipment necessary.G: That’s a nuisance!C: I’m very sorry we couldn’t help you, ma’am.G: That’s not your fault.對話五：C: Housekeeping. May I e in?G: Yes, what is it?C: I’m sorry to disturb you, sir, but we’d like to clean the room. May we do it now?G: Well, I’m a bit tied up at the moment.C: What time would be convenient, sir?G: Let’s see. Could you e again around 5:.?C: That’s OK.三、常用詞匯 THE USUFULL WORDS amp。 EXEPRESSIONScup 蓋杯/tooth glass 漱口杯 /ashtray 煙灰缸/fruit basket果籃/electric water heater電水壺/tea caddy茶葉筒/memo pad便簽夾/file folder文件夾/hanger木制衣架/clothes brush衣刷/remote controller遙控器/wallpainting壁畫/rubbish bin 垃圾筒/bathroom scale體秤/telephone 電話機/face towel面巾/bath mat 地巾/bath towel浴巾 /shower curtain浴簾浴衣/quilt cover被套/quilt被芯/pillow case枕套/pillow枕芯 /bed sheet床單/cotton wadded mattress墊被/bed skirt床裙/service directory服務(wù)指南/desk lamp臺燈 /hair drier電吹風(fēng)/makeup box化妝盒/tea plate茶盤/MUR sign, DND sign“速掃勿擾”牌/cloth laundry bag 布洗衣袋 /cigarette burnt hole on carpet地毯煙洞/each cigarette brand on furniture 家具煙印 /each cigarette brand on curtain窗簾煙印四、短文 THE SHORT ARTICLELearn About the Hotel and Enjoy the ServiceThe housekeeping department is the backbone of a hotel. In a sense, it is possible to say that a clean and attractive guestroom is the product that the hotel sells.The actual work of cleaning and caring for the guestrooms is performed by chambermaids. Their duties include making beds, dusting furniture, sweeping or cleaning floors and carpets, washing bathrooms, replacing towels, and supplying the rooms with the items that are specified by management or custom. In some hotels, the chambermaids pick up and deliver clothing for the laundry and valet service. In other hotels, particularly in the luxury class, there is a nightly “turndown service”, in which the bed covers are turned down to make the look more inviting. 了解飯店，享受服務(wù)客房部是飯店的脊梁。在某種意義上可以說，清潔宜人的客房就是飯店出售的產(chǎn)品。 客房清潔工作由客房女服務(wù)員承擔(dān)。她們的工作包括鋪床、抹家具、清除地上灰塵、打掃浴室、更換浴巾以及提供該店所規(guī)定的或習(xí)慣上應(yīng)有盡有的一些物品。在有些飯店，服務(wù)員還為客人取送洗燙的衣物。在另一些飯店，尤其是高級飯店，還有“夜床服務(wù)”業(yè)務(wù)，也就是把床罩揭掉，把床鋪好，給人一種溫馨的感覺。第三節(jié) 餐飲英語English for the Famp。B Department一、句型范例 PATTERN DRILLS1. Wele to our restaurant, sir. 先生，歡迎您來我們飯店吃飯。2. Could you follow me, please? 請跟我來好嗎？3. Wele, sir. Step right in, please.歡迎光臨！先生，請進(jìn)。4. Good morning, sir. Are you alone? 早晨好，先生。就您一位嗎？5. How many of you, please? 請問幾位？6. You may sit where you like. 您隨便坐吧。7. Is anyone joining