【正文】 hat’s the problem?王先生，您為什么要換房？2. We’ll make the change for you.我們可以換房。17. Service charge is not included in the room rate.房價不包括服務(wù)費。15. Kindly sign your name on this card.請在卡上簽字。13. We’ll hold your card during your stay, you could also pay cash if you like when settle the final account.你可先把信用卡放在我們這，離店時也可付現(xiàn)金。8. We have double room with double bed or with twin beds, executive or standard?我們有雙人房有大床或小床…要商務(wù)層還是普通層？9. We don’t have standard double, would you mind an executive double?我們普通雙人房沒有了，商務(wù)雙人房怎么樣？10. Have you got any identification?你有什么可以證明你身份的嗎？11. Here is your key, the bellman will show you up.這是你的鑰匙，行李員會帶你上去。4. What kind of rooms would you like?要什么樣的房間？5. May I see your passport?請給看下你的護照。19. How long would you like us to keep it?你打算讓我們保存多久？20. We will deliver your baggage to your room soon.我們會把行李送到你的房間。11. I’m sorry, we’re fully booked for (date), but….對不起，我們那天預(yù)訂已滿，但是……12. We don’t have any standard double, would you mind a standard twin?我們沒有標準雙人大床，單人床如何？13. I’m sorry, we have no record of a reservation in your name, when was it made?對不起，我沒有查到任何以你名義的預(yù)訂，請問什么時候預(yù)訂的？14. What was the date of reservation?您預(yù)訂的日期是哪天的？15 . Is this a new reservation or a confirmation call?請問是預(yù)訂還是確認？16. In whose name was the reservation made?請問以誰的名字預(yù)訂的？17. I’ll cancel it then, I hope we can help you at some other time then.我把它取消，希望有機會為您服務(wù)。8. Could you hold the line please, I’ll check the room availability. Thank you for waiting….請別掛電話，我來查查有沒有空房…..謝謝等候…..9. We can put you on a waiting list if you like, could you call us again closer to the date or would you like to leave your phone number?我們可以把你的名字記下來，請你在接近預(yù)訂日期再來電話或請您留下電話號碼。3. When for and for how long?您哪天開始預(yù)訂？多長時間？4. For which date?您要訂哪天的房間？5. How many in your party?你們一行幾人？6. I can book you a suite for the 5th and 6th.我可以為您在5日和6日訂一個套間。自一九九二年開業(yè)以來，先后接待來自世界40多個國家和地區(qū)的政府要員和首腦，接待境內(nèi)外嘉賓350萬人次，受到社會各界的高度贊揚，被皖籍著名科學(xué)家楊振寧教授譽為“故鄉(xiāng)第一飯店”。包公故里，興業(yè)寶地的合肥，自古以來是商賈云集、美食薈萃之地。酒 店 英 語Hotel English第一部分 公共知識The First Part The Public Knowledges一、飯店部門 Departments董事會 directorate, board of directors 總經(jīng)理辦公室 general manager’s office人事培訓(xùn)部 personnel and training department財務(wù)部 finance department 前廳部 front office客房部 housekeeping department餐飲部 food and beverage department工程部 engineering department保安部 security department 采購部 purchasing department營銷部 sales department旅行社 tourism agency department工會 trade union , labor union康樂部 entertainment department二、從業(yè)人員 Staffs董事長 board chairman副董事長 viceboard chairman總經(jīng)理 general manager副總經(jīng)理 vicegeneral manager總經(jīng)理助理 assistant general manager經(jīng)理 manager副經(jīng)理 vicemanager大堂副理 assistant manager營銷員 salesman/saleswoman主管 supervisor領(lǐng)班 captain 文員 clerk行李員 bellman/bellboy話務(wù)員 operator秘書 secretary收帳員 cashier總工程師 chief engineer電腦工程師 puter engineer房務(wù)主管 head housekeeper 樓層領(lǐng)班 floor supervisor公共區(qū)域領(lǐng)班 public area captain客房女服務(wù)員 housemaid/attendant男服務(wù)員 waiter餐廳女服務(wù)員 waitress廚 師 chef行政總廚 executive chef餐廳主管 head waiter商場營業(yè)員 shop assistant駕駛員 driver洗衣工 laundry worker三、安徽飯店簡介安徽飯店坐落于省會合肥市梅山中路18號，地處景色秀麗的西山風景區(qū)，北臨清碧河塘，南眺繁華鬧市，位距合肥駱崗機場9公里，火車站8公里，距省政府尚不足3公里，交通十分通捷。飯店主樓二十四層，建筑面積26000平方米。安徽飯店作為安徽省首家四星級旅游涉外飯店，是安徽省對外開放的一個重要窗口。The Brief of Anhui HotelAnhui Hotel is located on No. 18 Meishan Road, Hefei, the capital of Anhui Province. The hotel towers in the Xishan scenic area and faces a limpid pond. From the top of the hotel building, you can enjoy a superb view of the bustling city. It’s quite easy of access, just 9 kilometers away from Hefei Luogang Airport, 8 kilometers away from the railway station and less than 3 kilometers away from the provincial government administration. The hotel has a 24story main building with a total area of 26,000 square meters. As Baozheng’s native place, Hefei has always been the gathering place of various merchants and local delicacies since ancient times. Anhui Hotel, the first fourstar international hotel in Anhui province, is also an important window for opening to the outside world. It has received presidents and government officials from over 40 countries and regions, and three and a half millions of inbound guests since it opened in 1992. It has been highly mended by public figures from all walks of life, praised as “the best hotel in my hometown” by Professor Yang Zhenning, a world famous scientist.第二部分　　崗位英語The Second Part English for the Different Positions 第一節(jié)　　總臺英語English for the Front Desk一、預(yù)訂 RESERVATION1. May I have your name?請問您的名字？2. a night plus 15%service charge, free daily buffet breakfast, no extra charge for children aged 12 yours and under occupying the same room with adults.%的服務(wù)費，早餐免費，12歲以下兒童和成人同住一個房間免費。7. We can confirm a room for the 7th and 8th .我們可以確認您為7日和8日訂的房間。10. All reserved rooms will be held until 6:. only unless guaranteed.所有預(yù)訂的房間保留至下午18：00，除非屬保證預(yù)訂等。18. The time difference between xx and xx is 16 hours.兩地時差為16小時。二、接待 RECEPTION1. Have you got a reservation?有預(yù)訂嗎？2. May I reconfirm your departure date?我可以再確定一下你預(yù)訂的離店日期嗎？3. You’ll have to register individually, please.請分別登記。6. How many people have you got?你們有幾位？7. The rate includes breakfast.房費包括早餐。12. Please pay at the