【文章內(nèi)容簡(jiǎn)介】 nt 工程部Engineering Department 保安部Security Department 行政部RearService Department 商場(chǎng)部Shopping Arcade酒店前廳和客房部英語(yǔ)口語(yǔ)用語(yǔ)Have you a reservation?您預(yù)定過(guò)了嗎？May I know your name and room number?您能告訴我您的名字與房間號(hào)嗎？Here is your room key.給您房間鑰匙。Please pay at the cashier39。s desk over there.請(qǐng)去那邊帳臺(tái)付款。Are these your baggage?這些是您的行李嗎？May I take them for you?我來(lái)幫您拿好嗎？Housekeeping, may I e in?客房服務(wù)員，我可以進(jìn)來(lái)嗎？Leave your laundry in the laundry in the laundry bag behind the bathroom door.請(qǐng)把要洗的東西放在浴室門后的洗衣袋中。I hope I39。m not disturbing you.我希望沒(méi)有打擾您。One moment, madam. I39。ll bring them to you right away.等一會(huì)兒，夫人。我馬上送來(lái)。I39。ll send for an electrician( doctor...)我給您請(qǐng)電工（大夫……）。餐飲部：1Sit down, please. Here is the menu.請(qǐng)坐，給您菜單，先生。May I take your order, sir?您要點(diǎn)菜嗎？1What would you like to have, coffee or tea?您要喝咖啡還是茶？1Would you like to have any wine with you dinner?您用餐時(shí)要喝點(diǎn)酒嗎？1Service hours are:（餐廳）供應(yīng)時(shí)間是：7: 9: breakfast.早餐7點(diǎn)到9點(diǎn)。11:: lunch.午餐11點(diǎn)半到1點(diǎn)半。6: 8: dinner.晚餐6點(diǎn)半到8點(diǎn)半。1Here is the bill. Please sign it.這是您的賬單，請(qǐng)簽字。酒店歡迎問(wèn)候英語(yǔ)用語(yǔ) Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。How do you do?您好?。ǔ醮我?jiàn)面）Glad to meet you.很高興見(jiàn)到您。How are you?您好嗎？Fine, thanks. And you?很好，謝謝。您好嗎？Wele to our hotel (restaurant, shop).歡迎到我們賓館（餐廳、商店）來(lái)。Wish you a most pleasant stay in our hotel.愿您在我們賓館過(guò)得愉快。I hope you will enjoy your stay with us.希望您在我們賓館過(guò)得愉快。（客人剛?cè)氲陼r(shí)）I hope you are enjoying your stay with us.希望您在我們賓館過(guò)得愉快。（客人在飯店逗留期間）I hope you have enjoyed your stay with us.希望您在我們賓館過(guò)得愉快。（客人離店時(shí)）Have a good time!祝您過(guò)得愉快！***hotel, front desk. Can I help you?***飯店，前廳。您找誰(shuí)？Sorry, I39。ve dialed the wrong number.對(duì)不起，我撥錯(cuò)號(hào)了。May I speak to your general manager?能和你們總經(jīng)理說(shuō)話嗎？Speaking.我就是。1Sorry, he is not in at the moment.對(duì)不起，他現(xiàn)在不在。Would you like to leave a message?您要留口信嗎？1Pardon.對(duì)不起，請(qǐng)?jiān)僬f(shuō)一遍，好嗎？I beg your pardon.酒店客房設(shè)備用品英文名稱■ 客房設(shè)備、用品31 / 31escalator 自動(dòng)樓梯bookshelf 書架ground floor (英)底，層，一樓cabinet 櫥柜switch 開關(guān)venetian blind 百葉窗簾curtain 窗簾wastebasket 字紙簍tea trolley 活動(dòng)茶幾night table 床頭柜first floor (英)二樓，(美)一樓folding screen 屏風(fēng)hanger 掛鉤plug 插頭wall_plate 壁上掛盤Chinese painting 國(guó)畫elevator, lift 電梯drawer 抽屜second floor (英)三樓，(美)二樓spring 彈簧cushion 靠墊，墊子socket 插座，插口sitting_room 起居室voltage 電壓floor 樓層，地板carpentry (總稱)木器tea table 茶幾bedclothes 床上用品quilt 被子mattress 床墊thermos 熱水瓶 transformer 變壓器adapter 連接器 brief ease 公文包 out of order 壞了 coupon獎(jiǎng)券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 滅火噴淋 coat hanger 大衣架 pillow 枕頭 heating control 加熱控制 ice tongs 冰夾 chair 椅子 bedside table 床頭桌 ceiling light 頂燈 luggage stand 行李架 swimming bag游泳袋 power socket 電源插座 note pad 記事簿 shoe basket鞋籃 ice bucket 冰桶 security latch安全門dry cleaning docket 干洗單 breakfast menu 早餐菜單 light switch 燈開關(guān) air conditioner vent 空調(diào)排風(fēng)口 pillow case枕套 coffee table 咖啡桌 wall paper 壁紙 hair dryer 吹風(fēng)機(jī) standing lamp 地?zé)? valet stand 衣物架 switch 開關(guān) desk chair （與書桌配套的）椅子 laundry docket 洗衣單 Do Not Disturb Sign 請(qǐng)勿打擾牌 DND sign請(qǐng)勿打擾牌 chest of drawers 帶抽屜的柜廚 sheer curtains 紗窗簾 desk lamp 臺(tái)燈 television cabinet 電視柜 single bed 單人床 double bed 雙人床 desk書桌dusting 去塵 toilet brush 馬桶刷子 refuse bag 廢物袋 mopping 拖地 scrub 檫洗 dustpan and brush 簸箕和刷子 detergent 清潔劑 vacuum cleaner 吸塵器 mop 拖把 shampoo 洗發(fā)水 soap 香皂 bath foam 浴液 sewing kit 針線盒 moisturizer 潤(rùn)膚露 shower cap 浴帽 shoehorn鞋拔 shoe shine檫皮鞋 Bedside lamp 床頭燈 smoke detector 煙感器 wardrobe 衣柜 television guide電視指南 Please Make Up sign 請(qǐng)收拾房間牌 PMU sign 請(qǐng)收拾房間牌 slippers拖鞋 drapes 布簾 ceiling屋頂 Laundry docket 洗衣單window sill 窗臺(tái)shopping bag 購(gòu)物袋 bookshelf 書架電訊服務(wù)operator 電話員house phone 內(nèi)部電話special line 專線dial a number 撥號(hào)碼hold the line 別掛電話can39。t put somebody through 接不通ordinary telegram 普通電話receiver 聽(tīng)筒city phone 城市電話telephone number 電話號(hào)碼replace the phone 掛上電話Line, please. 請(qǐng)接外線。The line is busy(engaged) 占線。send a telegram(cable) 發(fā)電報(bào)long distance 長(zhǎng)途電話telephone directory 電話簿call somebody up 打電話給某人can39。t hear somebody 聽(tīng)不見(jiàn)can39。t get through 打不通inland telegram 國(guó)內(nèi)電報(bào)ordinary mail 平信switchboard 交換臺(tái)central exchange 電話總局The connection is bad. 聽(tīng)不清。express telegram 加快電報(bào)special despatch 專電registered fee 掛號(hào)郵資postcard 明信片服務(wù)臺(tái)常用詞匯management 經(jīng)營(yíng)、管理market price 市價(jià)cashier39。s desk 兌換處coin 硬幣accounting desk 帳務(wù)處check_out time 退房時(shí)間voucher 證件price list 價(jià)目表check, cheque 支票sign (動(dòng))簽字interest 利息form 表格reservation 預(yù)訂reception desk 接待處tip 小費(fèi)reservation desk 預(yù)訂處luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (動(dòng))延期cancel (動(dòng))取消traveller39。s cheque 旅行支票pay (動(dòng))付款fill (動(dòng))填寫administration 管理、經(jīng)營(yíng)note 紙幣registration desk 入宿登記處lobby 前廳luggage rack 行李架visit card 名片identification card 身份證rate of exchange 兌換率conversion rate 換算率charge (動(dòng))收費(fèi)bill 帳單change money 換錢procedure 手續(xù)、程序information desk 問(wèn)詢處luggage label 行李標(biāo)簽overbooking 超額訂房…per cent 百分之…reasonable (形)合理的cash (動(dòng))兌換keep (動(dòng))保留、保存bank draft 匯票accept (動(dòng))接受procedure fee 手續(xù)費(fèi)fill in the form 填表Restaurant 酒店里面的稱為餐廳，酒店外的可以叫飯館或者餐館都可以Bamp。B 家庭式酒店Boutique hotel 精品酒店Resort 度假村Kingsize 特大號(hào)床Queensize 大號(hào)床Twin beds 雙床房Single bed 單床房Double room 雙人間Single room 單人間Suite 套房Studio suite 公寓套房Adjoining room 相鄰房Connecting room 連通房Executive Floor 行政樓層Bellboy 行李員Concierge 禮賓Receptionist 前臺(tái)接待Reception/Front desk 前臺(tái) Coach 旅游大巴Reservation 預(yù)訂（不是預(yù)定）Doorman 門房 門童Housekeeping staff 客房清潔人員Room service 客房服務(wù)，有時(shí)特指客房送餐服務(wù)Ground 花園Tip 小費(fèi)Service charge 服務(wù)費(fèi)Turn down 開夜床服務(wù)（指的是傍晚的時(shí)候再次整理房間，使客人晚上睡的舒服）Executive room 商務(wù)房Shuttle bus 班車Do Not Disturb Sign /DND sign請(qǐng)勿打擾牌Please Make Up sign /PMU sign 請(qǐng)收拾房間牌checkout 退房 checkin 登記入住lobby 大堂O