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ONE ON ONE AND TEAM LEADERSHIP 169。 Capacity 2022 CC COMMUNICATION SKILLS Communication between leader and constituent is at the heart of everything. John W. Gardner 169。 Capacity 2022 CC Niy percent of executives rate themselves as effective municators. Only thirty percent of their subordinates agree. 169。 Capacity 2022 CC The biggest problem with leadership munication is the illusion that it has occurred. 169。 Capacity 2022 CC 1. Understand 2. Agree 3. Care 4. Empowered to take action Fatal Assumptions 4 169。 Capacity 2022 CC 169。 Capacity 2022 CC FACTS – THEN EMOTIONS “Every year since 1950, the number of American children gunned down has doubled.” 169。 Capacity 2022 CC The facts may not be boring… but you might be. 169。 Capacity 2022 CC Neurologists agree that facts, emotions and symbols must be created as “images” in order for the brain to order them, process them and produce thought. Creating images is essential. And “images” include sights, sounds, smells and feelings. SYMBOLS PICTURES 169。 Capacity 2022 CC