電大客戶關(guān)系管理期末復(fù)習(xí)重點考試試題及參考答案(編輯修改稿)
2025-07-09 11:52 本頁面
【文章內(nèi)容簡介】 后期投入大，靈活性差，升級不便，造價高，風(fēng)險大等缺點。 第三代呼叫中心：兼有自動語音和人工服務(wù)的客戶系統(tǒng) 特點：采用通用的標(biāo)準(zhǔn)硬件平臺，造價較低，系統(tǒng)升級靈活，可擴(kuò)展性強(qiáng)，同時可利用遠(yuǎn)程代理技術(shù)實現(xiàn)虛擬呼叫中心的功能。 第四代呼叫中心：客戶互動中心 特點：（ 1）接入和呼出方式多樣化；（ 2）多種溝通方式格式之間的互換；（ 3）語音自動識別技術(shù)；（ 4）基于 WEB 的呼叫中心。 1試述 ASP 有哪些優(yōu)缺點。 （ 1）實現(xiàn)規(guī)模效益 （ 2）對用戶來說，可預(yù)見費用、節(jié)約費用，可以做到花小錢辦大事。 （ 3）方便于客戶應(yīng)用軟件的升級。 （ 4）減少客戶內(nèi) IT 專業(yè)人才缺乏帶來的影響。 （ 5）幫助用戶快速實現(xiàn)各種應(yīng)用服務(wù)， ASP 商有整合各方面資源的能力，可在短期內(nèi)為用戶提供所需的解決方案。 （ 6）專業(yè)性的服務(wù)。 （ 7）強(qiáng)大的擴(kuò)展性。 （ 8） ASP 最大的缺點在于網(wǎng)絡(luò)的安全性和可靠性。 （ 9）由于 ASP 提供的是一對多的服務(wù)，所以用戶的一些特殊需求很難得到滿足。 （ 10）在 實現(xiàn) ERP 等高端 ASP 應(yīng)用時，用戶需要提供核心的經(jīng)營資料，需要 ASP 商有很高的信用度。 （ 11）缺乏可以共同遵循的行業(yè)標(biāo)準(zhǔn)， ASP 還處在發(fā)展初期，大家對它的理解不同，如產(chǎn)品和服務(wù)標(biāo)準(zhǔn)，收費標(biāo)準(zhǔn)等，不利于行業(yè)的健康發(fā)展。 10 請您刪除一下內(nèi)容， O(∩_∩)O 謝謝?。?！ 2021年中央電大期末復(fù)習(xí)考試小抄大全，電大期末考試必備小抄，電大考試必過小抄 Shanghai’s Suzhou Creek has witnessed much of the city’s history. Zhou Wenting travels this storied body of water and finds its most fascinating spots. Some lucky cities can boast a great body of water, like London with the river Thames and Paris with the river Seine. Shanghai is privileged enough to have two great bodies of water: Huangpu River and Suzhou River became famous when colonists established clusters of grand buildings on its banks on what became known as the bund. Today, the bund overlooks the breathtaking skyline of Lujiazui financial district. Shanghai’s other body of water, however, Suzhou Creek, has been somewhat overshadowed. Suzhou Creek links the inland cities of Jiangsu province with Shanghai. When the Briti sh colonists, who arrived in the city after it was opened as a mercial port in 1843 found they could reach Suzhou, Jiangsu province, via the creek, they named it Suzhou Creek. Thanks to its location, a large amount of cargo and travelers were transported via the creek before rail links were established. But after a century of being utilized as a waterway to transport goods and labor, the creek grew dark and smelly. Industrial factories were established along the banks. In the 1990s it became a key task of the city government to clean the creek. Suzhou Creek, which snakes 17 km from the iconic Waibaidu Bridge downtown to the outer ring road in west Shanghai, maps the changing periods of the city’s history, including the imprints of the concessions, the beginning of industrialization and the improvement in people’s living conditions. Where the Bund began Inbetween the shopping street of East Nanjing Road and the Bund, are a cluster of streets that give me the illusion that I am no longer in modern Shanghai. The streets are narrow and old and criss cross each other. Any old residential house may turn out to be a former office of the British, constructed in the 1880s. Pawnshops and hardware stores that are hard to find elsewhere, are plentiful here. This area, at the confluence of Huangpu River and Suzhou Creek, is called the Bund Origin. Countless tour buses stop at the site every day and visitors from around the world get off to see this place, the starting point of the concessions in the city. It all started in 1872, when the former British Consulate General was constructed and the Bund began its transformation into an the financial street of the East. Now the site of the former consulate is called “No 1 Waitanyuan”, which translates to “the Bund O
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