企業(yè)業(yè)務(wù)流程重組的一般性方法階段-任務(wù)框架(編輯修改稿)
2025-06-17 00:37 本頁面
【文章內(nèi)容簡(jiǎn)介】 ?Work flow analysis ?process value analysis ?Benchmarking ?Cycle time analysis ?Brainstorming ?Visioning ?Documentation Technical design ?What technical resources will we need? ?How can these resources best be acquired? ?How will all the technical elements work? ?How will the technical elements interact with the social elements? Examine process linkages, model entityrelationships, develop performances metrics ,consolidate interfaces, consolidate info, design technical systems, modularize, plan implementation. ?Info engineering ?Work flow analysis ?Performance measurement ?Process modeling ?Project management Central questions addressed Key activities Types of tools/techniques Social design ?What human resources will we need for the reengineered processes? ?How can we best acquire these resources? ?Who is likely to resist these changes and why? ?How will the social elements interact with the technical elements? ?What will the new anization look like? Empower customer contact personnel, identify job clusters, define jobs/teams, define skills/staffing, specify anizational structures, design transitional anization, design incentives, manage change, plan implementation ?Employee empowerment ?Skill matrices ?Team building ?Selfmanaged work teams ?Case managers ?Organizational restructuring ?Change management ?Incentive systems ?Project managemet implementation ?How do we ensure that the transition goes smoothly? ?What mechanism should be
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