20xx國開04018管理英語2任務(wù)7輔導(dǎo)資料精選(編輯修改稿)
2025-03-30 03:45 本頁面
【文章內(nèi)容簡介】 作的支持。5. To municate precisely what you want to say, you have to frequently need to define key words.{A。 B。 C}A. 要簡明扼要地表達(dá)本意，就必須不斷定義關(guān)鍵詞。B. 只要定義頻繁出現(xiàn)的關(guān)鍵詞就能精確傳達(dá)本意。C. 要精確表達(dá)你的本意，就必須不斷定義關(guān)鍵詞。參考答案：子征詢題1：C。 子征詢題 2：A。 子征詢題 3：A。 子征詢題 4：B。 子征詢題 5：C標(biāo)題12：The more information you can get,in your field.: the more petitive will you be。 you will be the more petitive。 the more petitiveyou will be參考答案：the more petitiveyou will be標(biāo)題13：二、閱讀理解：閱讀下面的短文，按照文章內(nèi)容進(jìn)展推斷，正確寫T“錯誤寫F“。Feedback from your customers is very important. The more information you have from them, the more petitive you will be in your field. The following techniques will help you know what the customers think of your business.1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how youre treated.3. Use a focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.4. Use questionnaires and is one of the most wellestablished feedback techniques. When wellconducted, they usually work well.5. Encourage your frontline staff to build strong relationships with customers. Your frontline staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their munication with the customers will bee important information for improving customer care.You may deliver the best service in the world. But if it is not what people want, youre wasting your time. Implement one, two, three or all of the above techniques, and
范文總結(jié)相關(guān)推薦
鄂ICP備17016276號-1