【正文】 integrated and realtime applications?用戶是否極力要求擁有集成化和實時的應用程序？168。 And what are the concerns or factors when requesting and getting the annual IT budget approved?在信息技術部門年預算的提請和批準過程中，將考慮什么樣的因素？已經提供現狀流程圖，本題可不用回答。 Technical support integrated with business area集成了業(yè)務領域的技術支持 IT sets service standards信息技術部門規(guī)定服務標準 Service levels not defined未定義服務水平 175。Change request變革需求172。請描述目前信息技術部門和其它用戶部門之間的協(xié)作關系。有否簽定過服務協(xié)議？Please describe the munication channels between IT organization and other user departments in terms of business needs, change request, application support and feedback channel. How do you describe the current relationship of IT organization with user departments? Is there a service agreement? 172。 173。 176。 Little or no service activity at customer / user site在用戶處有少量或沒有服務 Service levels defined and measured服務水平有所定義，并可以進行評估 Regular on site visits by technical personnel技術人員定期下現場Sample例子14. Who initiate and own the global / local IT projects?誰發(fā)起并擁有全球型，區(qū)域型和本地型信息技術項目？IT Projects信息技術項目Business Impact業(yè)務的影響IT impact信息技術的影響Initiator發(fā)起者Owner所有者Current Status目前的狀態(tài)Global全球型Regional區(qū)域型Local本地型15. What’s the impact (what’s the foreseeable impact) of the mergence with Chrysler to the current IT organization and strategy?戴姆勒和克萊斯勒合并之后對目前的信息技術部門的組織和戰(zhàn)略有著什么樣的影響(可預見性的影響)？16. What is the main existing issue(s) about the IT organization and its effectiveness? 目前，在信息技術部門的組織和工作效率方面有著什么樣的主要問題？17. From the view of an IT personnel, regarding the performance of IT organisation:作為一個信息技術部門的員工，對于目前信息技術部門組織的績效：What’s the one “area” do you satisfy most?您最滿意的是哪一點？ What’s the one “area” do you want to improve or change immediately?您認為應該立即提高或變革的是哪一點？ How do you contribute your idea? Is it easy to municate with others?您如何提供您的意見？與其它同事交流方便嗎？ 18. What is the ongoing and planned IT strategy for global, regional and local? 有哪些正在進行或已列入計劃的全球型，區(qū)域型和本地型信息技術戰(zhàn)略？How is the direction set for IT within the pany in terms of investment levels, technology directions and project ，技術方向和項目優(yōu)先級的角度來考慮，在公司內部是如何為信息技術的發(fā)展制定方向的呢？Strategy/Initiative/Project戰(zhàn)略/發(fā)起/項目(. Wellkom, Star Network, IT concept)(例如，Wellkom, Star Network, IT concept)Key Objective關鍵目標Investment投資 ($)Coverage范圍Owner所有者Global:全球型Regional:區(qū)域型Local:本地型19. Who defines business requirements for the IT organization and how are these municated to IT organization? 誰為信息技術部門確定業(yè)務需求？這些需求是如何與信息技術部門溝通交流的？How often do you meet with user departments to define / refine their requirements? 信息技術部門多長時間與用戶部門會談以確定或重新確定他們的需求？20. What is the current IT strategy/guideline for global, regional and local? Who are the initiatives and owners?Strategy/GuidelineInitiativesOwnersGlobalRegionalLocal21. How is the direction set for IT within the pany in terms of investment levels, technology directions and project prioritization.Investment ($)CoverageKey ObjectivesWellkomStarnetworkIT concept22. How do these business requirements be incorporated into or fit into the local/regional/global IT strategy or direction?這些業(yè)務需求是如何被并入全球型，區(qū)域型和本地型信息技術戰(zhàn)略或發(fā)展方向的？Who defines business requirements for the IT organization and how are these municated to IT organization? How do these business requirements be incorporated into or fit into the local/regional/global IT strategy or direction?23. What influence does IT organization have on defining the business requirements and direction? 信息技術部門在定義業(yè)務需求和發(fā)展方向時有著什么樣的影響？Who initiate the change? 誰發(fā)起的這些變革？Will you consider the local/regional/global IT strategy is mostly businessdriven or ITdriven?您覺得全球型，區(qū)域型和本地型的信息技術戰(zhàn)略是業(yè)務驅動型還是信息技術驅動型？IT influence:信息技術部門的影響： Change Initiator:變革發(fā)起者： Global全球型Regional區(qū)域型Local本地型Businessdriven業(yè)務驅動ITdriven信息技術驅動24. How’s the IT overall view for the past three years?在過去的三年中，信息技術部門的綜合情況如何？IT Budget信息技術部門的預算IT actual cost信息技術部門的實際成本IT Head Count信息技術部門人數Turnover Rate人員流失率Major investment area主要投資點20001997200119982002199925. How many applications are there in the entity? 公司中有多少種應用程序？Please specify the application name, application type (customised/packaged/developed), function supported, system ，類型(用戶型/封裝型/開發(fā)型)，支持的功能以及系統(tǒng)要求。 YES是168。 173。 176。 174。