【正文】 Reason for leaving流失原因: ：4. What level of the turnover rate annually, less than 5%, 10%, 20%, 30% or higher? What are the main reason for IT personnel staying or leaving?o 5% o 10% o 20% o 30% o HigherReason: 5. Who defines business requirements for the IT department? How about the detail level? How are business requirements municated to IT department?6.7. What are the major tasks and services does the IT organization provide?信息技術(shù)部門的主要任務(wù)或主要提供的服務(wù)是什么？ Any service or support provided to other entities對(duì)?公司外的其它任何實(shí)體提供服務(wù)嗎？IT Team信息技術(shù)組Major Tasks and Services主要任務(wù)和服務(wù)Service Receiver服務(wù)接受方8. 請(qǐng)描述信息技術(shù)部門和其它用戶部門之間關(guān)于業(yè)務(wù)需求/變革需求/應(yīng)用程序支持和反饋信息等等的溝通渠道?！癆sIs現(xiàn)狀” Analysis Questionnaire分析調(diào)查問卷訪談地點(diǎn) / 部門Site / Unit Visited :Date日期 :訪談人員Interviewer :被訪談人員Interviewee :Sample例子Team Leader 人數(shù)？1. 請(qǐng)描述信息技術(shù)部門的組織結(jié)構(gòu)Please describe the IT organization structure ( Organisation Chart with leader’s name and headcount帶有領(lǐng)導(dǎo)姓名和具體工作人員人數(shù)的組織結(jié)構(gòu)圖)?2. Please discuss the roles and responsibility of each position according to the organisation 。Position角色或職位Roles amp。請(qǐng)描述目前信息技術(shù)部門和其它用戶部門之間的協(xié)作關(guān)系。 最低Lowest 176。 173。 175。Change request變革需求172。 174。 176。 173。 175。Feedback channel信息反饋172。 174。 176。 Service levels not defined未定義服務(wù)水平 Responsibility questioned for every problem對(duì)每個(gè)問題的出現(xiàn)沒有清楚的職責(zé)劃分 Service provided from staff pool with limited continuity員工單兵作戰(zhàn)，服務(wù)持續(xù)性有限 Ownership accepted for limited, defined set of problems有限的，預(yù)定義好的一些問題有職責(zé)劃分 IT sets service standards信息技術(shù)部門規(guī)定服務(wù)標(biāo)準(zhǔn) Single points of contact provided with good continuity個(gè)別的服務(wù)聯(lián)系具有較好的持續(xù)性 On site visits only by customer/user request只在用戶提出請(qǐng)求時(shí)下現(xiàn)場 Service levels defined, measured and tracked to show trends服務(wù)水平有所定義，可進(jìn)行評(píng)估并可進(jìn)行跟蹤分析 Technical support integrated with business area集成了業(yè)務(wù)領(lǐng)域的技術(shù)支持 Quick response to customer /user queries針對(duì)用戶需求的快速反應(yīng) Remote diagnostic capabilities遠(yuǎn)程診斷能力 Multifunctional service team established建立多功能服務(wù)組 And what are the concerns or factors when requesting and getting the annual IT budget approved?在信息技術(shù)部門年預(yù)算的提請(qǐng)和批準(zhǔn)過程中，將考慮什么樣的因素？已經(jīng)提供現(xiàn)狀流程圖，本題可不用回答。Application應(yīng)用程序Version版本Type類型Function支持功能System系統(tǒng)要求26. Are the existing applications integrated? ? 目前的應(yīng)用程序均已被集成化了嗎？若不是，程序之間采用了什么樣的接口？(例如，批處理，文件傳輸，手工)If not, what kinds of interface are adopted (. batch, file transfer, manual)? 168。 NO否168。 File Transfer文件傳輸168。 Mixed 混合型 (separate percentage?各自的百分比？______ ______ ______)27. Have the users strongly requested for an integrated and realtime applications?用戶是否極力要求擁有集成化和實(shí)時(shí)的應(yīng)用程序？168。 NO否28. Any existing application has Y2K problem? Has they addressed yet?在目前使用的應(yīng)用程序中，有Y2K問題嗎？若有，是否均已被解決？Applications應(yīng)用程序Y2K problem 問題 (Yes or No是或否)Addressed 解決 (Yes or No是或否)29. What is the procedure for the application purchasing or developing? 應(yīng)用程序的購買或開發(fā)的程序是怎樣的？Who would be the initiator, approver, etc誰是發(fā)起者和決策者？(信息技術(shù)部門？還是用戶部門？) 誰是擁有者？ Who is the initiative of the action, IT department or user department? Who is the owner of the application?Decision Maker決策者User Department用戶部門IT Department信息技術(shù)部門30. What is the status of applications updates, fixes, etc.? 應(yīng)用程序的狀態(tài)是什么？(升級(jí)？安裝？等等) How is this process handled?這一過程是怎樣被處理的？31. Do you foresee the current applications/systems will be able to sustain the growth of business transaction volumes in the region in the ing 5 years? 您認(rèn)為現(xiàn)有的應(yīng)用程序/系統(tǒng)可以滿足近5年業(yè)務(wù)量增長的需求嗎？If not, by when do you think will these applications/systems be fully overloaded?若不能，您認(rèn)為什么時(shí)候這些應(yīng)用程序/系統(tǒng)將會(huì)徹底超負(fù)荷運(yùn)轉(zhuǎn)？Applications/Systems應(yīng)用程序/系統(tǒng)Current Capacity目前容量Overloaded Now ?超負(fù)荷運(yùn)轉(zhuǎn)0399004015026037Yes 是 No否是 否Yes No是 否Yes No是 否Yes No32. Do you use enabling technologies like EDI, imaging, workflow, the Internet, etc.? 一些開放技術(shù)，例如EDI, imaging, workflow, Internet等等已經(jīng)被采用了嗎？What are your plans for the future use of these technologies?是否有關(guān)于使用這些技術(shù)的未來計(jì)劃？Enabling Current Usage目前使用情況Future Plan未來計(jì)劃EDIImagingWorkflowInternetOthers其它33. How do you evaluate the system’s and application39。 173。 175。172。 174。 176。 173。 175。172。 174。 176。 173。 175。172。 174。 176。 173。 175。