【正文】 meet with user departments to define / refine their requirements? 信息技術(shù)部門多長時間與用戶部門會談以確定或重新確定他們的需求？20. What is the current IT strategy/guideline for global, regional and local? Who are the initiatives and owners?Strategy/GuidelineInitiativesOwnersGlobalRegionalLocal21. How is the direction set for IT within the pany in terms of investment levels, technology directions and project prioritization.Investment ($)CoverageKey ObjectivesWellkomStarnetworkIT concept22. How do these business requirements be incorporated into or fit into the local/regional/global IT strategy or direction?這些業(yè)務(wù)需求是如何被并入全球型，區(qū)域型和本地型信息技術(shù)戰(zhàn)略或發(fā)展方向的？Who defines business requirements for the IT organization and how are these municated to IT organization? How do these business requirements be incorporated into or fit into the local/regional/global IT strategy or direction?23. What influence does IT organization have on defining the business requirements and direction? 信息技術(shù)部門在定義業(yè)務(wù)需求和發(fā)展方向時有著什么樣的影響？Who initiate the change? 誰發(fā)起的這些變革？Will you consider the local/regional/global IT strategy is mostly businessdriven or ITdriven?您覺得全球型，區(qū)域型和本地型的信息技術(shù)戰(zhàn)略是業(yè)務(wù)驅(qū)動型還是信息技術(shù)驅(qū)動型？IT influence:信息技術(shù)部門的影響： Change Initiator:變革發(fā)起者： Global全球型Regional區(qū)域型Local本地型Businessdriven業(yè)務(wù)驅(qū)動ITdriven信息技術(shù)驅(qū)動24. How’s the IT overall view for the past three years?在過去的三年中，信息技術(shù)部門的綜合情況如何？IT Budget信息技術(shù)部門的預(yù)算IT actual cost信息技術(shù)部門的實際成本IT Head Count信息技術(shù)部門人數(shù)Turnover Rate人員流失率Major investment area主要投資點20001997200119982002199925. How many applications are there in the entity? 公司中有多少種應(yīng)用程序？Please specify the application name, application type (customised/packaged/developed), function supported, system ，類型(用戶型/封裝型/開發(fā)型)，支持的功能以及系統(tǒng)要求。 Help Desk and user training incorporated into overall service plan在總體服務(wù)計劃中并入幫助服務(wù)臺和用戶培訓(xùn)10. How do you contribute your idea? Is it easy to municate with others?11. How does IT department select hardware and software vendors?信息技術(shù)部門如何選擇軟硬件供應(yīng)商？ Does the corporate/local IT strategy provide any guideline on this?全公司或本地信息技術(shù)部門的戰(zhàn)略是否為此提供一些指導(dǎo)方針？ 12. Who are the major hardware / software vendors in relation? 目前的軟硬件供應(yīng)商有哪些？ How do you describe the relationship with them? 與他們的關(guān)系如何？Are there any service agreements?有否簽定服務(wù)協(xié)議？Vendors供應(yīng)商Relationship相互關(guān)系Service agreement服務(wù)協(xié)議13. Please describe the process of IT budget release/ control/ approval (incl. related personnel, budget classification such as project development, operations and training). 請描述信息技術(shù)部門預(yù)算的提請、控制和批準的流程(包括與之有關(guān)的人員信息，預(yù)算的分類，例如，項目開發(fā)、運作和培訓(xùn)等)。 Aggressive search for problem resolution, regardless of fault無論有否錯誤，都主動進行問題解決方案的研究 Programs for continuous improvement of service levels具有一系列程序以保障服務(wù)水平的持續(xù)增長 Regular on site visits by technical personnel技術(shù)人員定期下現(xiàn)場 Distributed help centre分布式服務(wù)中心 Joint setting of service standards與用戶聯(lián)合制定服務(wù)標準 Ownership accepted for most problems大多數(shù)問題具有職責(zé)劃分 Service levels defined and measured服務(wù)水平有所定義，并可以進行評估 On site visits only in emergencies只在緊急情況時下現(xiàn)場 Help Desk exists具有幫助服務(wù)臺 Service levels defined but quality varies in practice服務(wù)水平有所定義，但是質(zhì)量各異 Little or no service activity at customer / user site在用戶處有少量或沒有服務(wù) How often do you meet with user departments to define / refine their requirements? How often are business requirements changed?FrequencyMeet with User DepartmentBusiness Requirements ChangedDailyWeeklyMonthlyYearlyMixedNever9. From the view of IT personnel, how do you evaluate the current IT services?作為一個信息技術(shù)部門的工作人員，您如何評價目前的信息技術(shù)服務(wù)？ Unresponsive遲鈍型Reactive反應(yīng)型Cooperative合作型Proactive主動型Comprehensive理想型 175。 173。 176。 174。Application support應(yīng)用程序支持172。 175。 173。 176。 174。最高HighestService agreement服務(wù)協(xié)議Communication Channel溝通渠道Satisfaction level滿意程度Business needs業(yè)務(wù)需求172。有否簽定過服務(wù)協(xié)議？Please describe the munication channels between IT organization and other user departments in terms of business needs, change request, application support and feedback channel. How do you describe the current relationship of IT organization with user departments? Is there a service agreement? 172。 Responsibility相應(yīng)職責(zé)3. What is the turnover rate annually?年人員流失率是多少？o Less than少于5% o 5% 10% o 20% 30% o Higher更高