【正文】 172。 174。 176。 173。 175。35. What is (are) the major business requirement type, online transaction, batch, collaboration, integration, knowledge management, etc., from user departments? 用戶部門提出了哪些主要的業(yè)務(wù)需求，在線處理，批處理，協(xié)作，集成，知識管理等等？Does current IT infrastructure support these requirements? 目前信息技術(shù)部門的基礎(chǔ)設(shè)施可以滿足這些需求嗎？If yes, what kind of technologies are applied?若是，采用了哪些技術(shù)？Business Requirement業(yè)務(wù)需求User Department用戶部門IT Support?信息技術(shù)支持Technology技術(shù)(Mainframe, Client/Sever, NetCentric, Standalone…)Online transaction在線處理Batch批處理Collaboration協(xié)作Integration集成Knowledge Management知識管理36. How about the total transaction volume per month? 每月的總處理量是多少？Please specify by user 。多少個部門分布在多少地點？它們之間的平均距離是多少(100m, 200m, 500m, 1km, 或更遠(yuǎn))？它們之間已經(jīng)擁有網(wǎng)絡(luò)連接了嗎？38. Please draw the existing network diagram with network capacity, network protocol, network topology, specification of network ponents, server capacity, server configuration, database information, 。39. Does the local architecture support external munication? If yes, who is the service provider for the connectivity? What kind of service is used (Frame Relay, VSAT, DDN, , ISDN, PSTN or others)?本地網(wǎng)絡(luò)是否支持外部通訊？若是， 誰是服務(wù)提供商？采用了哪種服務(wù)？(Frame Relay, VSAT, DDN, , ISDN, PSTN,其它)40. Which business functions can be supported either via local network or external network? Please describe the network status amp。Function功能Local Network本地網(wǎng)External Network外部網(wǎng)41. Are there any statistical report to network traffic? Where are the major bottlenecks? Please provide detail information if yes.是否有網(wǎng)絡(luò)通信的統(tǒng)計報告？主要的瓶頸是什么？請?zhí)峁┰敿?xì)的信息。Position職位Skill set技術(shù)要求51. How can you categorize the development team members? By skill / application /system or other? Please provide overall picture of the development team structure if ？用技術(shù)/應(yīng)用程序/系統(tǒng)還是其它？如果可能的話，請?zhí)峁╅_發(fā)組的總體組織結(jié)構(gòu)和情況。 By skill技術(shù)168。 By system系統(tǒng)168。是否有標(biāo)準(zhǔn)可循？Development environment: 開發(fā)環(huán)境： Existing Standards :現(xiàn)行標(biāo)準(zhǔn)： 56. Which tools are used in the development and test, such as analysis tool, construction tool, project management tool, issue tracking tool, change control tool, version control tool, problem management tool, etc.?在開發(fā)和測試的過程中，采用了哪些工具？例如，分析工具，建造工具，項目管理工具，問題跟蹤工具，修改控制工具，問題管理工具等等。若可能，請?zhí)峁┙M織結(jié)構(gòu)圖。Position職位Skill set技術(shù)要求62. Are there any service agreement with user departments or hardware/software vendors?與其它用戶部門或軟硬件供應(yīng)商是否有服務(wù)協(xié)議？ User Department / vendor用戶部門/供應(yīng)商Service Agreement服務(wù)協(xié)議Internal內(nèi)部或外部63. Is there a help desk in your pany? If yes, please describe in detail:公司里是否有幫助服務(wù)臺？若有，請詳述：Location地點Availability實用性Service Agreement服務(wù)協(xié)議Service Content服務(wù)內(nèi)容Issue Tacking Tools問題跟蹤工具Local本地Remote遠(yuǎn)程Third Party第三方64. If no help desk, who will handle the user requests? Any standard for this kind of service? Any standard for this kind of service?若沒有幫助服務(wù)臺，誰應(yīng)處理用戶的幫助請求？是否有這種服務(wù)的標(biāo)準(zhǔn)？Personnel人員Workload工作量Services description服務(wù)描述StandardsStandard標(biāo)準(zhǔn)65. What is the mon munication channel / tool between users and request receiver?用戶和需求接受者之間通常的交流方式是什么？168。 Fax傳真168。 Other: 其它___________________________66. Who will evaluate and prioritize the user request? How many levels regarding the priority levels are set and which what criteria is are used? 誰會確定用戶需求的優(yōu)先級？ 在確定過程中使用什么樣的標(biāo)準(zhǔn)，有多少個優(yōu)先級別？Who 誰 : How many criteria Levels優(yōu)先級別: Criteria description標(biāo)準(zhǔn): 67. Is there a centralised data centre in your region / pany ? If yes, please describe.在公司或所在區(qū)域內(nèi)，是否有一個集中的數(shù)據(jù)中心？請詳述。Task任務(wù)Who人員Frequency頻率Tool工具Description描述Monitor監(jiān)視Backup 備份 xxxTeam A組ATeam B組BDaily日Daily日xxxXxxCheckxxx檢查xxxOnline backup在線備份69. Please describe backup and restore procedure.請詳述備份和重建的流程。Business Data業(yè)務(wù)數(shù)據(jù)Department用戶部門Procedure流程Frequency頻率71. What’s the disaster recovery plan? Have been tested? Who will perform the recovery? Have they been trained?請詳述大錯修復(fù)的流程。Item Controller ProcedureFailure IT managerItem描述Controller控制負(fù)責(zé)人Procedure流程Failure系統(tǒng)故障IT manager信息技術(shù)部門經(jīng)理Xxx76. Are all procedures and policies documented? How is the procedure to maintain the documents?是否所有的流程和規(guī)定都有文檔記錄？請描述維護(hù)這些文檔的流程