【正文】 Item Controller ProcedureFailure IT managerItem描述Controller控制負(fù)責(zé)人Procedure流程Failure系統(tǒng)故障IT manager信息技術(shù)部門經(jīng)理Xxx76. Are all procedures and policies documented? How is the procedure to maintain the documents?是否所有的流程和規(guī)定都有文檔記錄？請描述維護(hù)這些文檔的流程。Task任務(wù)Who人員Frequency頻率Tool工具Description描述Monitor監(jiān)視Backup 備份 xxxTeam A組ATeam B組BDaily日Daily日xxxXxxCheckxxx檢查xxxOnline backup在線備份69. Please describe backup and restore procedure.請詳述備份和重建的流程。 Fax傳真168。若可能，請?zhí)峁┙M織結(jié)構(gòu)圖。 By system系統(tǒng)168。Position職位Skill set技術(shù)要求51. How can you categorize the development team members? By skill / application /system or other? Please provide overall picture of the development team structure if ？用技術(shù)/應(yīng)用程序/系統(tǒng)還是其它？如果可能的話，請?zhí)峁╅_發(fā)組的總體組織結(jié)構(gòu)和情況。39. Does the local architecture support external munication? If yes, who is the service provider for the connectivity? What kind of service is used (Frame Relay, VSAT, DDN, , ISDN, PSTN or others)?本地網(wǎng)絡(luò)是否支持外部通訊？若是， 誰是服務(wù)提供商？采用了哪種服務(wù)？(Frame Relay, VSAT, DDN, , ISDN, PSTN,其它)40. Which business functions can be supported either via local network or external network? Please describe the network status amp。35. What is (are) the major business requirement type, online transaction, batch, collaboration, integration, knowledge management, etc., from user departments? 用戶部門提出了哪些主要的業(yè)務(wù)需求，在線處理，批處理，協(xié)作，集成，知識管理等等？Does current IT infrastructure support these requirements? 目前信息技術(shù)部門的基礎(chǔ)設(shè)施可以滿足這些需求嗎？If yes, what kind of technologies are applied?若是，采用了哪些技術(shù)？Business Requirement業(yè)務(wù)需求User Department用戶部門IT Support?信息技術(shù)支持Technology技術(shù)(Mainframe, Client/Sever, NetCentric, Standalone…)Online transaction在線處理Batch批處理Collaboration協(xié)作Integration集成Knowledge Management知識管理36. How about the total transaction volume per month? 每月的總處理量是多少？Please specify by user 。 173。 174。 175。 176。172。 173。 174。 175。 176。172。 173。 Mixed 混合型 (separate percentage?各自的百分比？______ ______ ______)27. Have the users strongly requested for an integrated and realtime applications?用戶是否極力要求擁有集成化和實時的應(yīng)用程序？168。 NO否168。 And what are the concerns or factors when requesting and getting the annual IT budget approved?在信息技術(shù)部門年預(yù)算的提請和批準(zhǔn)過程中，將考慮什么樣的因素？已經(jīng)提供現(xiàn)狀流程圖，本題可不用回答。 Remote diagnostic capabilities遠(yuǎn)程診斷能力 Technical support integrated with business area集成了業(yè)務(wù)領(lǐng)域的技術(shù)支持 On site visits only by customer/user request只在用戶提出請求時下現(xiàn)場 IT sets service standards信息技術(shù)部門規(guī)定服務(wù)標(biāo)準(zhǔn) Service provided from staff pool with limited continuity員工單兵作戰(zhàn)，服務(wù)持續(xù)性有限 Service levels not defined未定義服務(wù)水平 174。 175。 176。Change request變革需求172。 173。請描述目前信息技術(shù)部門和其它用戶部門之間的協(xié)作關(guān)系?！癆sIs現(xiàn)狀” Analysis Questionnaire分析調(diào)查問卷訪談地點 / 部門Site / Unit Visited :Date日期 :訪談人員Interviewer :被訪談人員Interviewee :Sample例子Team Leader 人數(shù)？1. 請描述信息技術(shù)部門的組織結(jié)構(gòu)Please describe the IT organization structure ( Organisation Chart with leader’s name and headcount帶有領(lǐng)導(dǎo)姓名和具體工作人員人數(shù)的組織結(jié)構(gòu)圖)?2. Please discuss the roles and responsibility of each position according to the organisation 。有否簽定過服務(wù)協(xié)議？Please describe the munication channels between IT organization and other user departments in terms of business needs, change request, application support and feedback channel. How do you describe the current relationship of IT organization with user departments? Is there a service agreement? 172。 174。 173。Application support應(yīng)用程序支持172。 176。 175。 Little or no service activity at customer / user site在用戶處有少量或沒有服務(wù) Help Desk exists具有幫助服務(wù)臺 Service levels defined and measured服務(wù)水平有所定義，并可以進(jìn)行評估 Joint setting of service standards與用戶聯(lián)合制定服務(wù)標(biāo)準(zhǔn) Regular on site visits by technical personnel技術(shù)人員定期下現(xiàn)場 Aggressive search for problem resolution, regardless of fault無論有否錯誤，都主動進(jìn)行問題解決方案的研究Sample例子14. Who initiate and own the global / local IT projects?誰發(fā)起并擁有全球型，區(qū)域型和本地型信息技術(shù)項目？IT Projects信息技術(shù)項目Business Impact業(yè)務(wù)的影響IT impact信息技術(shù)的影響Initiator發(fā)起者Owner所有者Current Status目前的狀態(tài)Global全球型Regional區(qū)域型Local本地型15. What’s the impact (what’s the foreseeable impact) of the mergence with Chrysler to the current IT organization and strategy?戴姆勒和克萊斯勒合并之后對目前的信息技術(shù)部門的組織和戰(zhàn)略有著什么樣的影響(可預(yù)見性的影響)？16. What is the main existing issue(s) about the IT organization and its effectiveness? 目前，在信息技術(shù)部門