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【正文】 .................... 17 等待顧客 ............................................................................................................................................... 17 迎接顧客 ............................................................................................................................................... 18 挖掘顧客需求 ....................................................................................................................................... 19 滿足顧客需求 ....................................................................................................................................... 21 促成交易 ............................................................................................................................................... 22 連帶銷售 ............................................................................................................................................... 23 送別顧客 ............................................................................................................................................... 24 2 店面服務(wù)規(guī)范 直接面對(duì)消費(fèi)者的我們，要如何做才能贏得顧客的喜愛(ài)以及做好銷售呢？細(xì) 微之處見(jiàn)功夫，作為一名優(yōu)秀的銷售人員，除了要有主動(dòng)的心態(tài)、更要掌握豐富的產(chǎn)品知識(shí)以及日常工作、銷售服務(wù)的規(guī)范。 產(chǎn)品 知識(shí) ................................................................................................................................................. 3 二、店鋪日常流程及規(guī)范 ............................................................................................................................ 6 營(yíng)業(yè)前 ..................................................................................................................................................... 6 營(yíng)業(yè)中 ..................................................................................................................................................... 8 營(yíng)業(yè)后 ....................................................................................................................................................11 三、試吃區(qū)服務(wù)流程及規(guī)范 .......................................................................................................................11 對(duì)象選擇 ............................................................................................................................................... 12 產(chǎn)品選擇 ............................................................................................................................................... 12 試吃品標(biāo)準(zhǔn)量 ......................................................................................................... 錯(cuò)誤 !未定義書簽。 主打系列產(chǎn)品賣點(diǎn)話術(shù)： 產(chǎn)品 賣點(diǎn)話術(shù) 紅棗 駿棗 雞蛋大小、皮薄肉厚、甘甜可口，有補(bǔ)中益氣、養(yǎng)血安神的功能 贊皇棗 肉質(zhì)細(xì)膩，口感黏甜，棗果掰開(kāi)后，金色蜜絲纖連不斷，棗香
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