【正文】 （留人）以及整合密切相關(guān)。人是社會(huì)經(jīng)濟(jì)活動(dòng)的主體，是一切資源中最重要的資源。 【關(guān)鍵詞】企業(yè)培訓(xùn)，培訓(xùn)技能，培訓(xùn)計(jì)劃制定，培訓(xùn)方法，培訓(xùn)成果轉(zhuǎn)化 北京科技大學(xué)遠(yuǎn)程與成人教育學(xué)院畢業(yè)設(shè)計(jì) (論文 ) 第 3 頁 共 27 頁 Abstract Staff training is an important ponent of the human resources management system. Both management and also for ordinary workers, must be strengthened and progress through continuous learning, in order to ply with the internal and external environment of rapid, qualified request to continue to progress the work. This, with the development of society, more and more people and businesses around the world know. Must be an excellent employer enterprise has made a significant investment in employee training and planning. This article an example of domestic B2C emerce leading 360buy Mall, first introduced its corporate training system, and based on the theory of employee training, analysis the existing problems, such as lack of training the trainer skills, is not reasonable for the formulation of training plan, and some of their suggestions for improvement.. Keywords： 360buy, staff training, countermeasures. 北京科技大學(xué)遠(yuǎn)程與成人教育學(xué)院畢業(yè)設(shè)計(jì) (論文 ) 第 4 頁 共 27 頁 目 錄 引 言 .................................................................................................................... 6 一、人力資源培訓(xùn)概述 ......................................................................................... 7 （一）企業(yè)員工培訓(xùn)概述 .......................................................................................... 7 （二 ) 企業(yè)培訓(xùn)體系的構(gòu)建 ....................................................................................... 7 二、京東培訓(xùn)體系現(xiàn)狀 ......................................................................................... 8 （一）京東商城企業(yè)簡(jiǎn)介 .......................................................................................... 8 （二）京東培訓(xùn)體系歷程 .......................................................................................... 9 （三）京東培訓(xùn)計(jì)劃 ............................................................................................... 10 1．內(nèi)訓(xùn)師計(jì)劃 ................................................................................................. 10 2．管理培訓(xùn)生計(jì)劃 .......................................................................................... 10 3．大篷車計(jì)劃 ..................................................................................................11 三、 存在的問題及原因分析 ............................................................................... 12 （一）內(nèi)訓(xùn)師的培訓(xùn)技能問題 ................................................................................. 12 1. 缺乏培訓(xùn)技能和經(jīng)驗(yàn) ................................................................................... 12 2. 員工對(duì)培訓(xùn)者的接受程度比較低 ................................................................. 12 （二）培訓(xùn)計(jì)劃的制定 ............................................................................................ 12 1. 培訓(xùn)時(shí)間大多安排在非工作時(shí)間 ................................................................. 12 2. 課程體系規(guī)劃不夠合理 ............................................................................... 13 （三）會(huì)議室資源受限 ............................................................................................ 13 四、對(duì)京東商城員工培訓(xùn)體系的改進(jìn)建議 ........................................................ 13 （一）造就職業(yè)化的內(nèi)訓(xùn)師隊(duì)伍 .............................................................................. 13 1. 增強(qiáng)內(nèi)部培訓(xùn)師的培訓(xùn)技能 ........................................................................ 13 2. 實(shí)施有效的激勵(lì)措施 ................................................................................... 14 （二）制定有效的培訓(xùn)計(jì)劃 ..................................................................................... 14 1. 合理安排培訓(xùn)時(shí)間 ...................................................................................... 14 2. 課程體系設(shè)計(jì)要實(shí)事求是 ............................................................................ 15 （三） 豐富培訓(xùn)方法 ............................................................................................. 15 ................................................................................. 15 ........................................................................................ 16 ................................................................................. 17 (四 ) 領(lǐng)導(dǎo)者對(duì)培訓(xùn)的關(guān)注 ...................................................................................... 17 1. 讓受訓(xùn)者做好準(zhǔn)備 ...................................................................................... 17 2. 營(yíng)造有助于培訓(xùn)成果轉(zhuǎn)化的良好氛圍 .......................................................... 17 結(jié) 論 .................................................................................................................. 19 參考文獻(xiàn) .............................................................................................................. 20 附錄 A：外文原文 ................................................................................................ 22 北京科技大學(xué)遠(yuǎn)程與成人教育學(xué)院畢業(yè)設(shè)計(jì) (論文 ) 第 5 頁 共 27 頁 附錄 B：中文譯文 ................................................................................................ 25 致 謝 .................................................................................................................. 27 北京科技大學(xué)遠(yuǎn)程與成人教育學(xué)院畢業(yè)設(shè)計(jì) (論文 ) 第 6 頁 共 27 頁 引 言 2020 年 5 月，美國(guó)《財(cái)富》雜志評(píng)選出最適宜工作的 100 家公司，發(fā)現(xiàn)這些公司在盡最大努力滿足員工對(duì)知識(shí)的需要。 無論是管理層，還是普通職工，都 必須 經(jīng)過 不斷 的學(xué)習(xí)、充實(shí)和進(jìn)步， 才能 順應(yīng)內(nèi)外環(huán)境的一日千里， 才能 勝任請(qǐng)求不 斷 進(jìn)步的各項(xiàng)工作。這一點(diǎn)，隨著社會(huì)的 不斷發(fā) 展，已為世界上越來越多的人 和企業(yè) 所認(rèn)識(shí)。 100 家公司中，有 53 家公司提供內(nèi)部大學(xué)課程。 員工培訓(xùn)，是指一個(gè)組織通過教學(xué)、案例分析或?qū)嶋H操作等方式，提高和改進(jìn)員工的理念、知識(shí)、技能、態(tài)度和行為模式，從而