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? Customer Surveys Market Share Trends Focus Groups Competitive Studies Product Returns Warranty Claims Benchmark Studies Trade Business Articles Feedback from Sales People Business Metric Examples Challenges to Meeting Business Objectives What are Barriers to Strategic Objectives? New Acquisitions Needing Integration? Are New Products or Services being Launched Balanced Scorecard Cost Trends Structure Annual Goals Objectives Inventory Trends Major Delays CTQ Flow Down Business Level Metrics vs. Goals New Acquisition Business Level Metrics New Product Launch History Cycle time Vendor Performance Metrics Business Metric Examples Voice of Process Voice of Employees High Defect Rates? Obvious Waste? High Costs Consumption? Employee Turnover? Frustrations? Problems with Recently Launched Products ? No Process Defined? Constant Process