【正文】 質(zhì)量管理手冊(cè) 內(nèi)部公開(kāi)2022 年 8 月 華為機(jī)密,未經(jīng)許可不得擴(kuò)散 Page 1 of 53質(zhì)量管理手冊(cè)HUAWEI QUALITY MANAGEMENT MANUAL質(zhì)量管理手冊(cè) 內(nèi)部公開(kāi)2022 年 8 月 華為機(jī)密,未經(jīng)許可不得擴(kuò)散 Page 2 of 53目錄第1章 質(zhì)量手冊(cè)說(shuō)明 .............................................................................................................4第2章 公司愿景、使命與戰(zhàn)略 ...............................................................................................5 愿景 .......................................................................................................................................................5 使命 .......................................................................................................................................................5 戰(zhàn)略 .......................................................................................................................................................5第3章 質(zhì)量方針 ....................................................................................................................6第4章 質(zhì)量目標(biāo)及策略 .........................................................................................................7 質(zhì)量管理體系愿景 .........................................................................................................................7 質(zhì)量管理體系中長(zhǎng)期目標(biāo)和規(guī)劃 ................................................................................................7 質(zhì)量措施和方法 .............................................................................................................................7第5章 體系架構(gòu) ....................................................................................................................8 質(zhì)量管理業(yè)務(wù)總覽 .........................................................................................................................8 質(zhì)量管理組織架構(gòu) .........................................................................................................................9質(zhì)量管理手冊(cè) 內(nèi)部公開(kāi)2022 年 8 月 華為機(jī)密,未經(jīng)許可不得擴(kuò)散 Page 3 of 53第6章 綜合質(zhì)量管理 ..........................................................................................................10 客戶滿意管理 ...............................................................................................................................10 領(lǐng)導(dǎo)重視和全員參與 ..................................................................................................................10 體系文件管理 ...............................................................................................................................11 質(zhì)量體系規(guī)劃管理 ......................................................................................................................12 質(zhì)量度量管理 ...............................................................................................................................12 內(nèi)部審核和外部審核 ..................................................................................................................14 管理評(píng)審 .......................................................................................................................................14 員工培訓(xùn) .......................................................................................................................................15 關(guān)鍵資源管理 ...............................................................................................................................16 持續(xù)改進(jìn) .......................................................................................................................................16 客戶財(cái)產(chǎn)管理 ...............................................................................................................................18第7章 產(chǎn)品實(shí)現(xiàn)過(guò)程質(zhì)量管理 ............................................................................................19 產(chǎn)品需求管理 ....................................................................................................................................19 市場(chǎng)管理 ............................................................................................................................................19 銷售管理 ............................................................................................................................................20 產(chǎn)品開(kāi)發(fā) ............................................................................................................................................20 供應(yīng)鏈管理 ........................................................................................................................................22 客戶服務(wù) ............................................................................................................................................26第8章 附錄 ........................................................................................................................29 華為簡(jiǎn)介 ............................................................................................................................................29質(zhì)量管理手冊(cè) 內(nèi)部公開(kāi)2022 年 8 月 華為機(jī)密,未經(jīng)許可不得擴(kuò)散 Page 4 of 53 華為公司組織結(jié)構(gòu)圖 ........................................................................................................................29 TL9000質(zhì)量管理體系要求條文與業(yè)務(wù)描述的關(guān)系對(duì)照表 .......................................................30 TL9000質(zhì)量管理體系要求條文與功能系統(tǒng)的關(guān)系對(duì)照表 .......................................................31 質(zhì)量手冊(cè)參考的流程文件清單 .......................................................................................................31 術(shù)語(yǔ)與縮略 ........................................................................................................................................32 手冊(cè)歷史 ............................................................................................................................................33質(zhì)量管理手冊(cè) 內(nèi)部公開(kāi)2022 年 8 月 華為機(jī)密,未經(jīng)許可不得擴(kuò)散 Page 5 of 53第1章 質(zhì)量手冊(cè)說(shuō)明華為質(zhì)量管理體系是依據(jù) ISO9001:2022 國(guó)際質(zhì)量管理標(biāo)準(zhǔn) 和TL9000 國(guó)際質(zhì)量管理標(biāo)準(zhǔn)建立和實(shí)施的。ISO9001:2022和TL9