計(jì)費(fèi)與客戶關(guān)系管理相融合-文庫吧
2025-01-05 11:59 本頁面
【正文】 ilities Voice, Data, Content amp。 Commerce Integrated CRM amp。 Billing Decreasing TimetoMarket Advanced Rating Enhanced Customer Service Network Touchpoints for 3rd parties Flexible Payment Methods Prepaid / Postpaid / Nowpaid Supporting Unlimited Growth Scalability Proprietary and Confidential Information of Amdocs 5 5 Convergent Billing amp。 CRM Today’s Fragmented Reality Separate billing systems to support prepaid amp。 postpaid, voice amp。 data etc.: increases a MSPs total cost of ownership (TCO) maintenance, upgrade and operational costs …and separate billing and CRM platforms for customer support obscured view of the customer base inability to offer innovative service and price plan bundles based on: business intelligence with respect to customer profiles, behavior and segmentation Proprietary and Confidential Information of Amdocs 6 6 strategic role for postpaid services to retain customers amp。 sustain revenues rapid uptake of prepaid services high churn rates low ARPUs Growth Prepaid Postpaid PrepaidPostpaid Convergence What’s happening in AsiaPac? Proprietary and Confidential Information of Amdocs 7 7 Recent Evolution… Closing the Gap Challenges Data Duplication amp。 Inconsistencies Inplete View of Customers across LOBs No Common Solution Roadmap Poor Vendor Accountability Disconnect B/W Customer amp。 Product Lifecycles Multiple Integration Points CRM amp。 Billing Investment Risk TCO Customer Loyalty Today’s Impacts Proprietary and Confidential Information of Amdocs 8 8 Enhanced Customer Service Integrating Billing and CRM Support Replenishm
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