計(jì)費(fèi)與客戶關(guān)系管理相融合-wenkub
2023-02-04 11:59:35 本頁(yè)面
【正文】 ata, Content amp。 identify most valuable customers ? Improve customer satisfaction ? Increase ARPU amp。 Proprietary and Confidential Information of Amdocs 1 1 amdocs The World39。 reduce churn ? Consolidate systems amp。 Commerce Integrated CRM amp。 data etc.: increases a MSPs total cost of ownership (TCO) maintenance, upgrade and operational costs …and separate billing and CRM platforms for customer support obscured view of the customer base inability to offer innovative service and price plan bundles based on: business intelligence with respect to customer profiles, behavior and segmentation Proprietary and Confidential Information of Amdocs 6 6 strategic role for postpaid services to retain customers amp。 Billing Investment Risk TCO Customer Loyalty Today’s Impacts Proprietary and Confidential Information of Amdocs 8 8 Enhanced Customer Service Integrating Billing and CRM Support Replenishment Analytics ? Single view of the customer ? AoC and Budget Control ? Customer empowerment – SelfCare ? Multiple replenishment methods via multiple channels ? Flexible replenishment policies ? Identification of highvalue customers ? CrossSell amp。 lowering TCO Modernization and consolidation excel estimates savings of 2030% in billing operating costs 40% reduction in capital expenditure More petitive service offerings, faster time to market, and increased customer satisfaction excel expects to be able to reduce TTM for new services from 69 months to 34 weeks Proprietary and Confidential Information of Amdocs 19 19 excel Business Benefits: Prepaid –Postpaid Convergence Unified view
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