【正文】 化原則 D、自由擇業(yè)原則E、保障勞動者勞動權的原則9從內容上看，人力資源規(guī)劃包括()。A、直接觀察 B、事件訪談C、工作日志 D、書面資料E、同事報告9定員定額標準的內容包括()。A、個人信息 B、教育經歷C、工作經歷 D、工作業(yè)績E、個性描述10通過直接接觸，面試可以使用人單位全面了解應聘者的()。A、服務人員 B、銷售人員C、科研人員 D、管理人員E、事務性人員10培訓規(guī)劃的主要內容包括()。A、如何進行中間效果的評估 B、如何進行培訓C、如何考察在工作中的運用情況 D、如何考核培訓的成敗E、如何評估培訓結束時受訓者的學習效果11直接傳授型培訓法適用于知識類培訓，具體包括()。A、公共設施 B、財政補貼C、居民住房 D、生活補貼E、集體福利1以下關于勞動法律關系的說法正確的是()。A、不得采取過激行為 B、誠實守信、公平合作C、兼顧雙方合法權益 D、相互尊重、平等協(xié)商E、遵守法律、法規(guī)和國家有關規(guī)定12限制延長工作時間的措施包括()。(15分)項具有良好適用性、實用性和可行性的企業(yè)培訓制度應包括：⑴制度企業(yè)員工培訓制度的依據。(3分)⑶企業(yè)員工培訓制度實施辦法。(3分)⑸企業(yè)培訓制度的解釋與修訂權限的規(guī)定。今年年初，該公司決定在售后服務部門實施交叉銷售的經營戰(zhàn)略，在提供售后服務同時，銷售其它辦公設備，并對售后服務人員進行銷售技巧培訓，但是許多售后服務人員還是不適應既是服務人員、又是銷售人員的角色。請回答下列問題：⑴人員配置要遵循哪些原理?(5分)(1)人員配置的原理① 要素有用原理。(1分)④ 動態(tài)適應原理。(1分)(1)從人力資源管理的角度來看，公司應該怎樣做才能改善當前局面、實現交叉銷售的經營戰(zhàn)略?(10分)(2)對策由于大多數售后服務人員不適應既是服務人員、又是銷售人員的角色，人崗不匹配，能位不對應，因此銷售業(yè)績難以提高。② 提供有吸引力的提成工資，激勵越來越多的售后服務人員去銷售產品。④ 選拔優(yōu)秀員工，樹立交叉銷售的標桿，發(fā)揮其引導和示范作用。第二篇：助理人力資源師真題及答案（推薦）第一題關于招聘的案例分析。為了吸引求職者，有效的參加招聘會的關鍵是在會場設立一個有吸引力的展位。在招聘會上，通?？梢园l(fā)放一些宣傳品和招聘申請表，這些資料需要事先印制好，而且準備充足的數量，以免很快發(fā)完。參加招聘會的現場人員最好有人力資源部的人員，也要有銷售部門的人員，所有現場人員都應該做好充分的準備。在招聘會開始之前，一定要與H人才市場進行溝通。如果是專場招聘會，會前要做好宣傳工作，可以考慮利用報紙、廣告等媒體，或者在自己的網站上發(fā)布招聘會信息。招聘會結束后，一定要用最快的速度將所收集到的簡歷整理一下，通過電話或電子郵件方式與應聘者取得聯系。在篩選申請表時，首先要篩選出那些填寫不完整和字跡難以辨認的材料。在審查申請表時，要估計背景材料的可信程度，要注意應聘者以往經歷中所任職務、技能、知識與應聘崗位之間的聯系。不論時簡歷還是應聘申請表，很多材料都會或多或少的存在內容上的虛假。第二題關于培訓的案例分析（1）您認為這次培訓在組織和管理上有哪些不合適的地方？RB公司的這次培訓,不合理的地方有：沒有對員工進行培訓需求調查與分析，使得培訓工作的目標不是很明確，也不了解員工對培訓項目的認知情況；（2分）培訓時間安排不合理，在周五晚上進行培訓，學員“心不在焉”，影響培訓效果；（2分）沒有對培訓進行全程的監(jiān)控，不能及時發(fā)現問題、解決問題；（2分）對培訓工作的總結程度不夠，沒有對培訓的效果（結果）進行評估；（2分）沒有詳細的培訓計劃，具體表現在對受訓員工的對待問題上，沒有“制度性”的規(guī)定，不利于提高受訓員工的學習積極性。（2分）第三題關于績效考核的案例分析（1）請問財務部是否適合采用硬性分配法進行績效考評？為什么？財務部門不適合使用硬性分配法進行績效考評，因為：A、硬性分配法使用的一個假設是，員工的行為和工作績效整體呈正態(tài)分布，即員工的工作行為和工作業(yè)績好、中、差得分不存在一定的比例關系，中的員工應該最多，好與差的很少；（4分）B、而財務部門員工的工作行為與工作績效不符合正態(tài)分布，從案例中也可以看出，員工業(yè)績之間的差距很小。（4分）第三篇：英語三級考試真題及答案2006年4月英語三級考試真題及答案Part I Reading Comprehension(30%)Directions: There are three passages in this passage is followed by some questions or unfinished each of them there are four choices marked A, B, C and should decide on the best choice and blacken the corresponding letter on the Answer 1Questions 1 to 5 are based on the following passage:In the United States elementary education begins at the age of this stage nearly ail the teachers are women, mostly married.(76)The atmosphere is usually very friendly, and the teachers have now accepted the idea that the important thing is to make the children happy and old authoritarian(要絕對服從的)methods of education were discredited(不被認可)rather a long time agoso much so that many people now think that they have gone too far in the direction of trying to make children happy and interested rather than giving them actual social education of young children tries to make them accept the idea that human beings in a society need to work together for their mon the emphasis is on cooperation rather than petition throughout most of this may seem curious, in view of the fact that American society is highly petitive。s attitude towards American education can be best described American educational system wealth benefit word “sociable”(Line 8, Paragraph 2)most probably of talking freely with other people about social welfare at schoolPassage 2Questions 6 to 10 are based on the following passage:Nonverbal(非語言的)munication has to do with gestures, movements and closeness of two people when they are talking.(77)The scientists say that those gestures, movements and so on have meaning which words do not example, the body distance between two speakers can be Americans often plain that South Americans are unfriendly because they tend to stand close to the North American when speaking, while the South American often considers the NorthAmerican to be “cold” or “distant” because he keeps a greater distance between himself and the person he is speaking “eye contact” provides another example of what we are calling nonverbal have observed that there is more eye contact between people who like each other than there is between people who don39。s great confidence one39。s friendliness a sign of one39。s men will never again go to war as they did in of people now have seen the effects of a the result has been a general dislike of war, and perhaps more interest in helping those who suffer from all the terrible things that have been shown on the has also changed most distant areas can now follow state affairs, see and hear the politicians before an informed, people are more likely to vote, and so to make their opinion , television39。that TV advertisements lie to sell products that are sometimes bad or believe that the violence they see is normal and educators agree that the “television generations” are more violent than their parents and , the young are less patient.(80)Used to TV shows, where everything is quick and interesting, they do not have the patience to read an article without pictures。to listen to a teacher who doesn39。s they expect all problems to be solved happily in ten, fifteen, or thirty 39。s books should have pictures has a deep influence on the youngPart II Vocabulary and Structure(30%)Directions: In this part there are 30 inplete each sentence there are four choices marked A, B, C and the ONE answer that best pletes the blacken the corresponding letter on the Answer was while she was sleeping in her bedroom __________ a thief broke into the learning English we should not ____our students of their mistakes all the three teachers vary __________ their manner of can it be? I39。clock last night? children looked up as the planes passed Dickens __________ many wonderful characters in his young people find it harder to appreciate __________ music than pop the wounded soldier had been given first __________, he would not have he left the university, he __________ in an accountin