【正文】 ia for means that some anisations currently certified to QS9000 will not be eligible for TS16949:2023 registration 此意味目前某些已認(rèn)證 QS9000 的組織企業(yè)將不能適用于 TS16949:2023 For example, Stockists 如倉儲(chǔ)物流業(yè) Eligibility for ISO/TS16949:2023 ? Any anisation who manufactures products which are automotiverelated, but are not currently within the automotive supply chain may be accepted for certification activity 任何組織其所制造生產(chǎn)產(chǎn)品為汽車相關(guān)但現(xiàn)在不是汽車供應(yīng)鏈可能被接受認(rèn)證活動(dòng) ? These situations are to be managed by the individual certification body, not by any IATF ruling 實(shí)況將由個(gè)別認(rèn)證機(jī)構(gòu)管理非由 IATF管制 Eligibility for ISO/TS16949:2023 ? For anisations who manufacture “general” products (such as bulk chemicals, paints or raw steel for example), which could be automotive or nonautomotive, there must be evidence that they have at least one automotive customer 當(dāng)組織生產(chǎn)制造一般產(chǎn)品如化學(xué)散材 ,涂料或鋼鐵原材時(shí) ,有可能為汽車用或非汽車用 ,但必須有證據(jù)至少有一個(gè)汽車業(yè)客戶 ? The key issue is that the product is used in the automotive supply chain, even though the same product may be manufactured for a variety of sectors 關(guān)鍵點(diǎn)為其產(chǎn)品必須使用在汽車供應(yīng)鏈 ,即使其產(chǎn)品可能有多種產(chǎn)業(yè)使用 流程 導(dǎo) 向 ISO/TS 16949:2023 提升流程導(dǎo)向的采用 ? ? 發(fā)展 ,實(shí)施及改善品質(zhì)管理系統(tǒng)有效性 ? ? 藉由符合客戶要求以強(qiáng)化客戶滿意 有效運(yùn)作基于 : ? ? 鑒別與管理數(shù)個(gè)相關(guān)聯(lián)的活動(dòng) ? ? 闡述品質(zhì)管理系統(tǒng)內(nèi)流程之交互作用 ? ? 確保在當(dāng)作要求之輸入時(shí) ,客戶是重要的角色 規(guī)劃 , 執(zhí)行 , 查核 , 行動(dòng) PDCA 應(yīng)運(yùn)用在所有流程 Continual improvement of the quality management system Customer Customer Requirements Satisfaction Management responsibility Resource Management Measurement, analysis and improvement Product realization Product output input QUALITY MANAGEMENT PROCESS MODEL 輸入 輸出 活動(dòng) （加資源） Basic Process Model Out In 7 6 5 4 3 2 8 1 In In In In In In In Out Out Out Out Out Out Out 客戶要求 報(bào)價(jià) 客戶拿到 『報(bào)價(jià)單』 ISO/TS 16949:2023客戶 導(dǎo) 向流程 組織 活動(dòng) 1 活動(dòng) 2 活動(dòng) 3… 支援過程 輸入 輸出 客戶 In Out 1 2 3 客戶 導(dǎo) 向流程 流程分析方法 龜形圖 Process Output Input With what 用 什么 With Who 由誰 做 How 如何做 What result 量度方法 人 機(jī)器，物料 方法 量測(cè) ISO/TS16949:2023規(guī)范與龜形圖 Product Realization (e) Management Responsibility (c) Resources (Equipment/ Capital) (d) Resources (People) (d) Outputs (b) Inputs (a) Measurement (f) ? 活動(dòng) 持續(xù)改進(jìn) 4 顧客 要求 顧客 滿意 5 6 8 7 產(chǎn)品 輸 入 輸 出 機(jī)，料 方法 人 量測(cè) 過程分析方法 顧客 要求 顧客 滿意 品質(zhì)管理體系的持續(xù)改進(jìn) 客戶導(dǎo)向流程 COP支援流程 SP 管理流程 BP 接口 客戶導(dǎo)向流程， 支援流程， 管理流程 間相互關(guān)系 TS16949:2023所指出基本流程 ? Customer Oriented Processes 客戶 導(dǎo) 向流程 ? Support Processes 支 持 流程 ? Management Processes 管理流程 Customer Oriented Processes 客戶 導(dǎo) 向流程 ? 市場調(diào)查 生產(chǎn)制造 ? 投標(biāo) 交付 ? 業(yè)務(wù)行銷 付款 ? 設(shè)計(jì)開發(fā) 保證 /服務(wù) ? 驗(yàn)證 /確認(rèn) 售后 /客戶反饋 ? 其它 ? Support Processes 支 持 流程 ? Document control ? Control of records ? Customer satisfaction ? Internal audit ? Purchasing ? Training ? Etc. Management Processes 管理流程 ? Management mitment ? Customer focus ? Quality policy ? Etc其他 過 程方法 運(yùn) 用 報(bào)價(jià)流程 Input: Output: With who: With what: How: What result: 過 程方法 運(yùn) 用 Input: Customer requirement, Regulation, Business plan, Previous experience, Customer Re Output: Quotation report With what: BOM, Spec, FMEA, Material price list? How: SOP, Risk analysis method, cost analysis WI? With who: management, Purchasing, Engineering, QA, Financial, Customer? What result: Response cycle, error rate, Conversion rate with good profit, Quotation case? 過程量度指標(biāo)舉例 Sales: Quotation turn over, quotation case, sales volume, Profit, customer satisfaction rating, service response time. Customer plaint: Response time, reject rate, repeated problem case. Production: Production efficiency, poor quality cost, Kaizen cases, OJT achievement, CPK/PPK. 過程量度指標(biāo)舉例 ? Quality Assurance: Customer plaint cases, poor quality cost, defect rate, lead time for problem solving, operation cost. ? Training: Training acplishment, pass rate for evaluation, Human error cases in defect. ? Employee motivation: Quit rate, absenteeism, Quality objective achievement in each section, employee satisfaction survey, kaizen cases,5S rating. 過程量度指標(biāo)舉例 ? Purchasing: Supplier quality/delivery performance, cost down, development achievement,premium freight ? RD: Cost, lead time, critical path, quality risk, operation cost, plaint due to RD, VA/VE cases ? Shipping: Ontime delivery, premium freight. ? ? Module 4 ISO/TS 16949:2023 體系導(dǎo)入與實(shí)施 ISO/TS 16949:2023 structure Certificate QS9000 Certificate VDA Additional expenditure for a supplier with a QS9000 and VDA certificates Certificate ISO/TS 16949： 2023 ISO 9001 ISO 9001 Certificate ISO 9001 Reduced expenditure for a supplier with QS9000 and VDA Certificates 條文將涵蓋 QS9000, EAQF94, AVSQ94及 各國汽車工業(yè)標(biāo)準(zhǔn) (非百分之百涵蓋 ) ISO/TS16949:2023 Requirement Introduction ? Application ? 當(dāng)組織非負(fù)責(zé)產(chǎn)品設(shè)計(jì)與開發(fā)責(zé)任時(shí) ,只允許將 . ? 排除條款不包括制造流程的設(shè)計(jì) ? ? ISO 9000:2023 的術(shù)語與定義適用于本規(guī)范 .但當(dāng) ISO 9000:2023 的定義與用語與本規(guī)范不同時(shí) ,以本技術(shù)規(guī)范的定義為適用 ? 一般要求 – 附加要求 ? 外包流程的管制確認(rèn)不能免除組織符合客戶要求的責(zé)任 ? 品質(zhì)手冊(cè) NOTE (TS Edition 1 clause , NEW against QS9000) ? 組織應(yīng)建立與維持品質(zhì)手冊(cè)包括 ? ? 工程 規(guī)范 (TS Edition 1 clause , QS9000 clause ) ? 組織應(yīng)設(shè)有流程基于客戶要求時(shí)程的及時(shí)審查 ,分發(fā)與實(shí)施所有客戶工程標(biāo)準(zhǔn) /規(guī)范及變更 .組織應(yīng)維持每一變更生產(chǎn)實(shí)施日期的紀(jì)錄 .實(shí)施應(yīng)包括文件的更新 . ? 及時(shí)審查應(yīng)盡快 ,不超過兩個(gè)工作周 . ? NOTE 當(dāng)變更相關(guān)于設(shè)計(jì)記錄或影響到 PPAP文件 ,如管制計(jì)劃 ,FMEAs等時(shí) ,此些標(biāo)準(zhǔn) /規(guī)范變更需更新客戶量產(chǎn)產(chǎn)品核準(zhǔn)流程 ? 記錄控制(TS Edition 1 clause , note 1, NEW against QS9000) ? 需創(chuàng)建與維持 記 錄以佐證符合要求并有效運(yùn)作體系要求.記 錄需保持可判讀 , 及時(shí)鑒別與調(diào)閱 . 需創(chuàng)建書面化程序 以規(guī)定 identification, storage, protectio